User level: Level 1 (4 points)I let someone use the phone and when I got it back, they said they don’t know what passcode they put on it. Pretty sure it’s still on my Apple account but would like to factory wipe it using the button. Hey, how do I hard reset factory iPhone 11
[Edited by Moderator]
Posted on Sep 19, 2026 5:18 PM
User level: Level 9 (55,707 points)Sep 19, 2026 5:30 PM in response to cambam37
How to factory reset your iPhone, iPad, or iPod touch - Apple Support
Resetting the phone will wipe all data that exists only on the phone, but will not remove Activation Lock.
User level: Level 1 (45 points)Sep 19, 2026 11:31 PM in response to cambam37
Doing a Factory reset will NOT help you unlock the phone. If you don't know the pass code you have to email Apple Support and they make you wait two weeks before you can add a new password/pass code. You also have to prove it's your phone and a few more things.
Originally posted at discussions.apple.com/thread/256360827