User level: Level 1 (12 points)Блокировка активации iPhone 16 Pro. Дочь пользовалась смартфоном, появилась блокировка активации. Трижды писала в поддержку, не могут активировать, причину не указывают, прикрепила чек, коробку, фото экрана с IMEI, никакого результата, как мне еще доказать, что телефоном пользовалась я. Бесплатной горячей линии нет, обратную связь не заказать.
Posted on Sep 19, 2026 9:07 AM
User level: Level 10 (233,174 points)Sep 19, 2026 9:18 AM in response to Maria11rus
My guess would be your daughter signed out of her Apple Account and into someone else's account in order to download something she wanted. We're seeing this multiple times a day in Russia. And there's nothing which can be done to help. The people's account she likely signed into have most assuredly put the phone in lost mode and will demand a ransom, which you should not pay. But Apple cannot and will not remove activation lock on that phone. And whatever documents you provided simply weren't acceptable to Apple anyway. So you have a brick you can't use. Buy your daughter a new cell phone.
Originally posted at discussions.apple.com/thread/256360582