User level: Level 1 (4 points)How do I unlock iPhone if I keep putting in the right password but it’s saying it’s wrong and I forgot my apple ID
[Re-Titled by Moderator]
Original Title: Unlock iPhone 16
Posted on Sep 18, 2026 4:52 PM
User level: Level 10 (105,996 points)Sep 18, 2026 5:05 PM in response to samanthaclemente20
You are going to need to know your Apple ID email address. Resetting the Passcode can by done by Factory Resetting the device, but due to the Activation Lock it will be unusable without proving the Apple Account and Password. The only thing Apple can do for a forgotten Apple Account email address is offer you tips to find it, such as checking if others have received an email/message where that account was used.
If you forgot your Apple Account primary email address or phone number - Apple Support
To remove the Apple Account that you no longer know from your iPhone, it will require the Activation Lock Removal and in order to do that you would submit the proof of purchase to the link below, which as seen here is the original purchase receipt from Apple or Authorized Apple Seller. Since Apple does not get involved in third party sales, a receipt from any other source will likely not be accepted.
https://al-support.apple.com/#/al/agreement
Originally posted at discussions.apple.com/thread/256360117