User level: Level 1 (4 points)my friend has an iphone, she forgot her icloud password, and now the iphone shows "iphone locked to owner" on the screen. she tried many times and now she's unable to use the phone at all. is there any way where she could gain access to her phone?
Posted on Sep 18, 2026 2:22 PM
User level: Level 10 (124,115 points)Sep 18, 2026 2:27 PM in response to may20_7
Hello~ Does your friend have the original purchase receipt from Apple? Trying too many guesses is not a good I idea. Likely all the information is gone useless there’s a backup. If they have the receipt…take it into Apple and see if they can unlock it.
~Katana-San~
User level: Level 9 (64,078 points)Sep 18, 2026 2:59 PM in response to may20_7
It can take weeks. No one can promise it can be done in two days. Sorry.
Your friend’s best option is to contact Apple Support. If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 9 (74,110 points)Sep 18, 2026 2:26 PM in response to may20_7
Yes, if she is the original owner of the iPhone and she can provide valid proof of purchase information
User level: Level 10 (280,982 points)Sep 18, 2026 2:27 PM in response to may20_7
Consider trying this first to reconstruct the Apple Account password.
If you forgot your Apple Account password - Apple Support
User level: Level 1 (4 points)Sep 18, 2026 2:31 PM in response to WheelieNick
Does it take too long? Or would it be done in like 2 days?
Originally posted at discussions.apple.com/thread/256360051