User level: Level 1 (4 points)Hi everyone,
I accidentally dropped my iPhone 17 Pro on a concrete floor. The top-left edge of the frame on the front is now slightly lifted and no longer sits flush with the screen glass. The screen isn't cracked. Luckily, my screen protector saved it.
I have a question: in a case like this, does Apple usually repair the phone or replace the whole unit?
I have AppleCare+. Has anyone had a similar experience?
[Edited by Moderator]
Posted on Sep 18, 2026 12:51 PM
User level: Level 10 (199,348 points)Sep 18, 2026 1:00 PM in response to PhanthiraProud
Apple will make a judgement as far as whether the damage requires repair or replacement.
Apple will repair the phone if possible as the first option. If repairs will not "renew" the iPhone, Apple will offer a replacement iPhone of similar model and storage capacity. You may or may not receive a phone in the same color as the original.
It all depends on the availability of replacement units at the time.
This is going to be one of those times where you don't really know until you know.
User level: Level 9 (74,110 points)Sep 18, 2026 12:53 PM in response to PhanthiraProud
We are not Apple so we cannot tell you what they are going to do. Contact Apple, make a Genius Bar appointment and have them looked after. With AppleCare+ they will fix it most of the times
User level: Level 1 (4 points)Sep 18, 2026 7:45 PM in response to Bob Timmons
Thank you very much!
(The availability of replacement was my concern too. 🥲 )
User level: Level 1 (8 points)Oct 4, 2026 10:23 AM in response to PhanthiraProud
Hi! I just damaged my phone in nearly an identical manner. Did apple end up repairing or replacing for you?
Originally posted at discussions.apple.com/thread/256360011