How do I dispute an unauthorized charge on my Apple Account?

RELively · 2026-09-18T12:06:00+00:00

unauthorized charge trying to reach Support to clarify that [Re-Titled by Moderator] Original Title: Unauthorized charge

2 replies

Jeff Donald

Level 9 (64,078 points)

Sep 18, 2026 2:36 PM in response to RELively

If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

Subscriptions and Billing - Official Apple Support

Mac Jim ID

Level 10 (105,996 points)

Sep 18, 2026 3:02 PM in response to RELively

Unauthorized Charge where?

Since you posted in the Apple Pay forum it is not clear if you are talking about your Apple Account, since it was retitled by a moderator, or if you mean an unauthorized charge on a card that you have in the Wallet.

Some helpful information would be:

Where are you seeing this charge?
What is the exact description of the charge?
Do you see what the charge is for in your Purchase History?

Charges are authorized on your Apple Account by double clicking the side button with the price and terms on the screen, followed by Authorization with Face ID/Touch ID or Passcode. Anyone that has your Passcode is authorized by you to use your device and that includes purchases. If you don't want them to make purchases on your device, then you have to be proactive and take the steps to prevent that from happening and Apple provides several tools for you to do that, such as:

Require Unique Password for Purchases
Use Screen Time to prevent use of the App Store
Use Screen Time to prevent in-app purchases