User level: Level 1 (4 points)Hello, I need some help with my account
I have concerns that my account is compromised.
I keep getting signed/locked out of my account and find out my DOB and answers to my security questions have been changed. I've changed my passwords, set up 2 factor authentication and nothing has changed.
it's a bit frustrating at this stage and would appreciate any advice.
Thank you!
[Re-Titled by Moderator]
Original Title: Security related
Posted on Sep 18, 2026 11:04 AM
User level: Level 10 (105,996 points)Sep 18, 2026 1:18 PM in response to bunmi101
Yes, that is the main issue of attempting to use 2FA after the account has already been compromised as it can be turned off during that 2 week period. If you are using a third party email provider for your Apple Account email address, you should also change the password for that service, since they would then be able to use the link provided in the email after 2FA was turned on in order to turn it back off. They would also be able to delete emails where you would not see them on your account.
If you are still experiencing trouble after changing the password for both your Apple Account and your Email Provider where you are seeing 2FA turned back off or changes to your account, then I would recommend to contact Apple directly here:
Contact Apple Support - Apple Support
User level: Level 10 (105,996 points)Sep 18, 2026 12:44 PM in response to bunmi101
Then see if you can give it the 2 weeks for the 2FA to become final. You will not have any Security Questions and access will be limited to those that are able to provide the Verification Code sent to one of your Trusted Devices/Trusted Phone Number. Also review the phone numbers used for 2FA to make sure those are only yours.
About trusted phone numbers and trusted devices for Apple Account - Apple Support
User level: Level 10 (105,996 points)Sep 18, 2026 11:17 AM in response to bunmi101
If you waited until after your account has been compromised to turn on 2FA, then it is more difficult to secure that account. For 2 weeks after 2FA is turned on, it can also be turned back off in case you change your mind. This only affects older accounts because any new account created must use 2FA and there is no option to turn it off. There are no Security Questions when 2FA has been implemented as it relies solely on Trusted Devices and Trusted Phone Numbers.
I would first check for other devices signed into your account by going to Settings > [name on top] and scrolling to the bottom to view the device list in case there are any unknown devices.
User level: Level 1 (4 points)Sep 18, 2026 12:50 PM in response to Mac Jim ID
That is one of the main issues. I feel someone has access to my account because the 2FA was turned off few hours after and I certainly didn't.
I had initially gotten a notification on my email about my details being change but the subsequent notifications didn't come through but I somehow have evidence of it in the email connected to my Apple ID (almost like they've silenced the notifications from Apple, I hope I'm able to explain properly)
User level: Level 1 (4 points)Sep 18, 2026 11:44 AM in response to Mac Jim ID
Thank you kindly.
No there aren't any other devices associated with the account apart from my iPhone phones which are both in my possession.
User level: Level 1 (4 points)Sep 18, 2026 1:26 PM in response to Mac Jim ID
Thank you so much for your help, much appreciated
Originally posted at discussions.apple.com/thread/256359934