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CherieFL
User level: Level 1 (21 points)

Can we get details on shopping place from Apple Pay Cash.

I only put about $50 in Apple Pay Cash to use for places I don’t want to have my credit card numbers or bank account numbers. So I purchased something and never got it. I SAVED THE EMAILS from the place but I can’t find them anywhere. So all I have is a transaction on Apple Pay Cash How can I get more info about this place? I searched the web using the shopping name but it doesn’t find anything. I don’t care about getting my money back. To much work. But I’m sure this is what this scam place does. No one wants to deal with this scam so they get to keep thousands of $34.97 payments. I just want them put in jail. I want to report them but the only thing I have is on Apple Pay Cash. Anyone know about this? And how to get more info from Apple Pay Cash?

Posted on Sep 18, 2026 10:02 AM

4 replies

Jeff Donald
User level: Level 9 (64,078 points)

Sep 18, 2026 10:45 AM in response to CherieFL

Apple Cash (not Apple Pay) is a prepaid debit card issued by Green Dot Bank. An Apple Specialist at Green Dot might have some information. Apple does not participate in transactions. Green Dot does not share with Apple anything about the transaction. The Apple Cash information you see is supplied to Apple by GreenDot.


Contact Green Dot Bank:

•  call (877) 233-8552


•  disputes at P.O. Box 9, West Chester, Ohio


•  general customer service at P.O. Box 1070, West Chester, Ohio 45071


• visit www.greendot.com


https://applecash.greendot.com/termsconditions/

Jeff Donald
User level: Level 9 (64,078 points)

Sep 18, 2026 1:23 PM in response to CherieFL

Sorry about the issues but there nothing anyone here can do. Apple and Apple Support do not participate in the communities. Everyone posting and commenting are fellow Apple users, like yourself. Apple only moderates our comments for compliance with the terms of service and rules violations.


Apple chat can’t do anything. Apple does not have access to your Green Dot account. Even if you called Apple Support, they would just transfer you to Green Dot Bank’s support team. I guess you’ll need to write them a letter. I hope everything works out for you. Good luck.

Zurarczurx
User level: Level 6 (8,142 points)

Sep 18, 2026 10:14 AM in response to CherieFL

Don't know, but if you'd used your credit card you could have got your money back. A credit card is the safest way of shopping online; if you come across places that don't take cards or prefer bank transfers or gift cards then run away.

CherieFL Author
User level: Level 1 (21 points)

Sep 18, 2026 1:14 PM in response to Jeff Donald

Well shoot. I don’t do phone calls and I can’t chat unless I log in. I try to create an account so I can log in and It doesn’t like my card number that’s in my wallet info, so I can’t chat. There’s nothing on that website that talks about Apple Pay information.

Originally posted at discussions.apple.com/thread/256359875