User level: Level 2 (196 points)I updated to ATV OS27 on the Apple TV 4K (2nd generation, Lightning Siri Remote) and it does not show lossless music on Apple Music above the old 24/48. I checked all device and Music settings. My Apple TV 4K (3rd generation, USB-C Siri Remote) did update fully.
Is this a bug in the update?
I'm just looking for 24/96 tops.
Posted on Sep 18, 2026 8:00 AM
User level: Level 9 (74,110 points)Sep 18, 2026 2:30 PM in response to Ataraxy01
Hi there
Please try this
Turn off AutoMix / Crossfade: Go to settings and ensure that features like AutoMix or continuous playback/transitions are completely turned off, as Hi-Res Lossless requires them to be disabled to prevent container conflicts.
Check Audio Path/HDMI/eARC: If your Apple TV is routed through a TV via eARC rather than directly plugged into an AV receiver or DAC, the TV's internal EDID handshake may downsample the high-res stream back to 48 kHz. Try plugging the Apple TV directly into your audio receiver if possible.
Restart / Power Cycle: Unplug the Apple TV 4K from power completely for a minute, then plug it back in to force an updated hardware handshake
User level: Level 2 (196 points)Sep 29, 2026 1:01 PM in response to Ataraxy01
Confirmed it with a call from level 2 support via Apple engineers. 2nd gen is not capable of Hi-Res lossless audio.
They said it may or may not be updated to be capable. They could not confirm or deny if it may or may not happen.
🙃
User level: Level 2 (196 points)Sep 22, 2026 7:34 AM in response to Ataraxy01
I spoke to Apple Care yesterday. After AI (was working but has a bug where any noise you make, it stops and moves on! So I ended up at human anyways). The level one CSR was in the process of bumping me up to level 2. But before that, level one (maybe from level 2?) said just to exchange it at an Apple Store. But no appointments? I am disabled so, I asked if they could send me one and a return box for this one. He said yes and then a minute or so later while still on hold, the line disconnected (not me).
No one from Apple ever calls back or emails me when this happens. I feel really let down by Apple about this now.
User level: Level 2 (196 points)Sep 19, 2026 10:51 AM in response to WheelieNick
Thanks. I never use AutoMix/Crossfade. I never plug into TV, always AVR. I did a power cycle before I posted this - no change.
I am hearing via anecdotal comments elsewhere that this model, despite Apple saying otherwise, is actually not capable of hi-res despite it being an A12 chip due to the HDMI code Apple used limits it to 24/48. (HDMI was always capable of hi-res though.) But I cannot find this in fact from an Apple page. Just that the ATV4K 2 gen is fully capable of all TVOS 27 updates.
Hence this question. 🤷🏻♀️
Originally posted at discussions.apple.com/thread/256359802