User level: Level 1 (8 points)I have a new iPhone 6se 3rd generation, The camera focus is shaky. I have tried all the trouble shooting I can find and nothing is fixing the issue. No metal in the phone case, updated version, tried a hard shut down any other suggestions?
Posted on Sep 18, 2026 6:57 AM
User level: Level 9 (64,078 points)Sep 18, 2026 7:00 AM in response to kholland1017
Did you just purchase this iPhone? If so, what’s the merchant’s return policy? If you can return it, I would.
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 10 (233,174 points)Sep 18, 2026 7:03 AM in response to kholland1017
kholland1017 wrote:
I have a new iPhone 6se 3rd generation, The camera focus is shaky. I have tried all the trouble shooting I can find and nothing is fixing the issue. No metal in the phone case, updated version, tried a hard shut down any other suggestions?
There is no such iPhone as a 6SE. There is a 3rd generation SE. But the 3rd generation SE was discontinued by Apple in February 2025. While not impossible it would be unlikely you managed to get a brand new one in September 2026.
Since you could not have purchased this phone from Apple directly as they haven't sold it in quite some time, who did you buy it from? I would return it to the seller, if it was my phone.
Originally posted at discussions.apple.com/thread/256359714