User level: Level 1 (4 points)I have an iPhone 12. My ringtone and alert volume keeps turning all the way down from absolute max at seemingly random. Both the attention awareness feature and the change with buttons option are off. It happens regardless of my phone being on Do Not Disturb or not. Why is this happening?
Posted on Sep 18, 2026 4:53 AM
User level: Level 7 (31,566 points)Sep 21, 2026 7:39 AM in response to LateRoad
LateRoad ~ As your iPhone 12 could be 6 years old, it's worth checking for a weak, aging battery (which can cause unexpected behavior.) So...
Does your iPhone 12 still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
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User level: Level 1 (28 points)Sep 18, 2026 5:08 AM in response to LateRoad
is because the new iOS have separate volumes for any type option, go to Settings, Sound & Haptics, select the option Match Ringtone Volume. Our disabled this option and select the volume on your choice.
User level: Level 1 (4 points)Sep 21, 2026 9:32 AM in response to Ben Luthor
Hello! Thanks for your response. I’m not seeing that option available. I’ve tried clicking through what I can and I’m not seeing it either, though I’ve attached just my Sound & Haptics screen.
[Edited by Moderator]
User level: Level 10 (148,617 points)Sep 21, 2026 9:38 AM in response to LateRoad
those screen shots are different from current iOS.
¿Is your equipment line accurate?
¿Why are you still running iOS 18 on a an iPhone that could be running iOS 26 or iOS 27?
Originally posted at discussions.apple.com/thread/256359656