User level: Level 1 (4 points)I tried to activate my new iPhone 15 pro but it says it unable to activate as it needs an update and just tell me to shutdown? I don’t know how to update it
Posted on Sep 18, 2026 2:20 AM
User level: Level 10 (199,348 points)Sep 18, 2026 5:05 AM in response to Sharpie284
If you were expecting that your phone was really "new".......meaning that you are the original owner of the phone.......it is extremely unlikely that you bought a "new" iPhone 15.
The last of the iPhone 15 Pros came off the production line more than 2 years ago, so if the phone really is "new", it has been sitting in a warehouse somewhere for a very long time, which would not have been good for the battery.
Did you buy the phone from an "authorized" Apple dealer? If you did, the name of the dealer will appear on the list of authorized accounts in your area when you click on the link just below:
Find Locations - AppleAppleFind Locations
If it turns out that the dealer was not "authorized" by Apple, you very likely have a used phone with no warranty. My recommendation would be to return the phone to the seller for a refund. Nothing but problems lie ahead if you keep this phone.
User level: Level 10 (82,568 points)Sep 18, 2026 3:51 AM in response to Sharpie284
The iPhone 15 pro was discontinued two years ago on Sept 9, 2024, your phone is not new.
Where did you purchase your phone from?
Originally posted at discussions.apple.com/thread/256359566