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joe_bennington
User level: Level 1 (4 points)

iPhone Screen Time

Hello all, I just wondering why my iPhone screen time is showing like this instead of app history usage as previously. and my iOS now is 27, is it possible to force downgrade to 18.7 as its first come BNIB and then upgrade again to 26.7 or 27? and if I force downgrade, is my apps data like WhatsApp, WeChat, and any 3rd party apps gone and can't be restored? thank you

Posted on Sep 17, 2026 10:50 PM

6 replies

WheelieNick
User level: Level 9 (74,110 points)

Sep 18, 2026 12:13 AM in response to joe_bennington

It is not possible to downgrade your iOS


It is highly likely that your Screen Time layout is broken due to a common indexing bug that sometimes occurs during major iOS updates. You do not need to downgrade your entire phone just to fix this. Try these troubleshooting steps to restore your app usage history: 

  1. Toggle Tracking Off and On: Go to Settings > Screen Time, scroll down to the bottom, and select Turn Off App & Website Activity. Restart your iPhone, return to the same menu, and select Turn On App & Website Activity to force a clean reset of the tracking system. 
  2. Check Device Filtering: Tap on See All Activity inside the Screen Time menu. Look at the top right corner to verify if it is filtering by "All Devices" or an old device name. Manually switch it to display data specifically for your current iPhone. 
  3. Reset iCloud Sync: Go to Settings > [Your Name] > iCloud, turn off the toggle for Screen Time, wait a minute, and turn it back on to force your data to sync properly from Apple's servers. 



WheelieNick
User level: Level 9 (74,110 points)

Sep 18, 2026 12:30 AM in response to joe_bennington

Yeah, the first option is related for users that have more then one Apple product. Most people have, that is why I said this


And if share across devices is off because you don't have any other Apple devices, then screen time will also not appear in icloud.


For your issue, have you tried to turn screen time on and off and to force restart your iPhone?

WheelieNick
User level: Level 9 (74,110 points)

Sep 18, 2026 1:14 AM in response to joe_bennington

If you don't have any other apple devices on your apple account, it is off because there are no devices that it can share across


For the screen time bug, I had it as well a while back and In a few days it became normal again, so maybe that is also a thing that can happen

joe_bennington Author
User level: Level 1 (4 points)

Sep 18, 2026 12:32 AM in response to WheelieNick

Thank you, sir, but for option 2 and 3 is not available


I can't find "See All Activity inside the Screen Time menu" is this related for users that have more than one Apple products?

in the iCloud menu, I can't find screen time sync menu, also my last report was 6 September, in the 7 September was nothing

joe_bennington Author
User level: Level 1 (4 points)

Sep 18, 2026 12:42 AM in response to WheelieNick

I'm not sure and remember about shared across device, is on by default I think... do you need me to turn off? and for your advice, yes, I did... first I turn Off App & Website Activity and then I restart, using power button inside action panel, and then turn it back on

joe_bennington Author
User level: Level 1 (4 points)

Sep 18, 2026 1:18 AM in response to WheelieNick

okay sir, I'll turn it off. and maybe I'll wait after I did your advice, let's see in a few days ahead, I'll try to reach you again, maybe you have another advice


thank you in advance

Originally posted at discussions.apple.com/thread/256359465