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Camjambam
User level: Level 1 (4 points)

iPhone 12 does not ring

I have an iPhone 12 the device doesn’t ring

Posted on Sep 17, 2026 6:15 PM

2 replies

Ingo2711
User level: Level 10 (93,009 points)

Sep 18, 2026 12:11 AM in response to Camjambam

There are a few things to make sure:

  • did you check the Mute switch on the side of the iPhone, does it work to silence other sounds?
  • is the ringtone volume set to maximum? You can check that by pressing the volume up button on the side. You should see the Ringer volume indicator on your screen moving. If the Mute switch is enabled, the speaker icon is crossed out red.




Also check, if any Focus Mode is active which might silence incoming calls, for example Theatre Mode.


If these settings are all correct and other sounds can be heard from your iPhone speaker, try to force restart the iPhone.

Force restart iPhone - Apple Support

Smilin-Brian
User level: Level 10 (97,882 points)

Sep 18, 2026 12:49 AM in response to Camjambam

Welcome and thank you for reaching out. 🤗


According to Apple:

Check your Phone app and Focus settings to make sure you receive incoming calls.


Before you begin


Check your Focus settings:

  1. Swipe down from the top-right corner of your screen to open Control Center.
  2. Check your focus areas (for example, Do Not Disturb, Sleep, Work, and so on). If you see a focus area highlighted, tap and then tap again to turn it off.


Check your Phone app settings:

  1. Go to Settings, then tap Apps.
  2. Scroll down and tap Phone.
  3. Adjust your call settings as needed.
    • Under Calls, tap to turn on Wi-Fi Calling. This means your phone uses Wi-Fi Calling when a cellular connection is weak or unavailable. If you don't see Wi-Fi Calling in your settings, your carrier might not offer the feature.
    • Under Screen Unknown Callers, tap to select Never. This means calls from unknown contacts ring on your iPhone and are not silenced.
    • Under Call Filtering, tap to turn off Unknown Callers. This means calls from unknown contacts appear with other calls in your Recent calls list and are not filtered to an Unknown Callers list.
    • Scroll down and tap Blocked Contacts to review unintentionally blocked callers. If you want to unblock a phone number, swipe left and tap Unblock.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256359386