Why is my iPhone 14 Pro screen lifting at the power button and smells like sanitizer???
iPhone 14 Pro screen lifting
Posted on Sep 17, 2026 5:43 PM
Why is my iPhone 14 Pro screen lifting at the power button and smells like sanitizer???
Posted on Sep 17, 2026 5:43 PM
Sep 17, 2026 5:47 PM in response to ConnorWilliamsG
Because your battery has failed and is expanding. This is a dangerous situation. Turn the phone off, don’t try to charge it, and contact Apple to discuss repair options: Contact Apple for support and service - Apple Support
Sep 17, 2026 5:47 PM in response to ConnorWilliamsG
The most likely cause is a damaged battery. Do not charge the device. As soon as possible take your device and have it diagnosed by Apple or an Apple Authorized Service Provider. You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Sep 17, 2026 9:57 PM in response to ConnorWilliamsG
Welcome and thank you for reaching out. 🤗
There appears to be an internal battery failure, causing it to expand. Only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Sep 17, 2026 11:55 PM in response to ConnorWilliamsG
Thanks for the help I went to the Apple store and they were able to fix
Sep 18, 2026 12:21 AM in response to ConnorWilliamsG
Originally posted at discussions.apple.com/thread/256359372