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iPhone 14 Pro screen lifting

Why is my iPhone 14 Pro screen lifting at the power button and smells like sanitizer???

5 replies

The most likely cause is a damaged battery. Do not charge the device. As soon as possible take your device and have it diagnosed by Apple or an Apple Authorized Service Provider. You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


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Welcome and thank you for reaching out. 🤗


There appears to be an internal battery failure, causing it to expand. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Thanks for the help I went to the Apple store and they were able to fix