I made an online purchase of an iPad and keyboard for pickup at the store. My credit card was approved, an order number confirmed and a pick-up time scheduled. I never received the final email that the order was ready with the QR, instead my entire order was canceled with no communication. I contacted customer service and eventually a supervisor escalated my experience to an online order team. I received a call later that day and they said I was good to go and should re-order. (Side note - I received a purchase survey email an hour after my scheduled pick-up even though the order was canceled.)
I did a second order with the same details and had the exact same experience. Everything was canceled right before my pick-up with no communication or details on why the order was canceled. A follow up with the order team provided me with the same experience and no details on what has caused this issue. I had this same experience a year ago and was never able to resolve what in my contact information is causing the system to cancel my order. Only guidance from the order team was to only purchase in-store or use a 3rd party retailer. This does not sound like the Apple service I would expect from them.
As background, I was using the guest checkout as it was a purchase for a family member and not through my appleId. In addition, I had my iTunes hacked 5+ years ago, but have had not issues since that time.
I am curious if there are any other paths I can pursue to determine what information is blocking or triggering the order cancelations? The customer service team has given up and won't take this any further. Thanks.
