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DrAmeenmamari
User level: Level 1 (4 points)

I have paid I phone from united state but and sent it by dhl when it reach it was fack I phone and I have the receipt for payment and granted receipt and also dhl receipt .

Hello, I recently purchased a brand-new iPhone 17 Pro Max 512GB Silver from the Apple Downtown Detroit Store. The device was being shipped to me internationally via DHL, but unfortunately, it was stolen and substituted with a counterfeit device during transit before I could activate it. I have the official Apple purchase invoice. I want to report this device as stolen and request to place its Serial Number: *** on the global blacklist so it cannot be activated by the thief."



[Edited by Moderator]

Posted on Sep 17, 2026 3:16 PM

2 replies

Jeff Donald
User level: Level 9 (64,078 points)

Sep 17, 2026 3:28 PM in response to DrAmeenmamari

Apple doesn’t ship internationally. You’ll need to discuss the matter with the original purchaser and/or shipper. Apple is not involved in your transaction.


Blacklisting is associated with IMEI numbers and associated with the carrier, not Apple.

sberman
User level: Level 10 (280,982 points)

Sep 17, 2026 3:27 PM in response to DrAmeenmamari

In the future, only purchase an iPhone in the country where it will be used. iPhone models may be country specific. Apple may well not be able to honor its warranty or even service the iPhone outside the country where purchased.

Originally posted at discussions.apple.com/thread/256359296