User level: Level 1 (11 points)The new keyboard shortcut for "Ask Siri about active window" (under Settings → Keyboard → Keyboard Shortcuts → Screenshots) keeps turning itself back on when I deactivate it. This is maddening as I'v been using cmd+shift+space for my Things app for a decade. Every time I deactivate it, it reactivates itself within an hour or so.
[Edited by Moderator]
Posted on Sep 17, 2026 11:49 AM
User level: Level 9 (72,871 points)Sep 17, 2026 1:32 PM in response to Travis Schmeisser
It may be a bug in Golden Gate. In terms of troubleshooting, there are some steps to confirm. Have you rebooted your Mac? If not, that's the first step. If that does not help, then see if the problem is present when you boot in safe mode. That process performs some system cleanup and clears caches, and also disables 3rd party extensions that may cause problems.
Start up your Mac in safe mode - Apple Support
If that does not correct the issue, test in a new user account. A newly-created user account will have all settings at default, and if the issue does not occur in that new account then it provides guidance on what may need to be changed to correct the issue.
Add a user or group on Mac - Apple Support
Once the testing is complete, the new account can easily be deleted.
Delete a user or group on Mac – Apple Support
Those steps will help to isolate the problem.
It might help to download and run EtreCheck, written by a long-time forum member. The free version is fine. Post the full report using the Additional Text button. No personal information is revealed.
If the issue persists in Safe Mode and a new user account, then it's most likely a macOS 27 bug. Bugs can be reported to Apple here:
Personally, I don't see those options at all on my Mac running macOS 27 Golden Gate, presumably because I have Siri turned off.
So, if you can live without Siri then you might try shutting it off and see if that helps.
User level: Level 9 (77,942 points)Sep 28, 2026 9:58 AM in response to Travis Schmeisser
I'd like to suggest an alternative route. Since it appears that you are unable to turn this off, you could instead set it to a different shortcut, one that you'd be unlikely to otherwise use - say, instead of Command-Shift-Space, make it
Command-Shift-Control-Option-Space; then you can use Command-Shift-Space for your own purposes.
User level: Level 1 (11 points)Sep 18, 2026 5:47 AM in response to neuroanatomist
Restarting appears to have fixed it and now I feel like a total n00b. Thanks @neuroanatomist. I'll try the other options if it comes back and let anyone else know that might run into it.
User level: Level 9 (77,942 points)Sep 30, 2026 12:51 AM in response to UniversalHex7
UniversalHex7 wrote:
Same issue! I tried disabling with command line but it keeps enabling and then both Siri and my other app pops up. Every time I disable the keyboard command it comes back (usually after login). Please fix! For now I'm disabling Siri since this is very annoying!!!
As I noted above, if you want to use that shortcut for something else, an easy workaround is to assign a different shortcut to the Siri command.
User level: Level 1 (48 points)Oct 11, 2026 1:02 PM in response to Travis Schmeisser
I have reported the bug, and I changed the shortcut to something I will never use and left it selected. Let's see if that holds....
User level: Level 1 (8 points)Sep 28, 2026 6:30 AM in response to Travis Schmeisser
Also having this issue. Everything up to date. I use Command+Shift+Space for 1Password and don't want to change that.
I have disabled "Ask Siri about the active window" three times now, and it just keeps switching itself back on. It's maddening!
User level: Level 1 (14 points)Sep 29, 2026 9:45 PM in response to Travis Schmeisser
Same issue! I tried disabling with command line but it keeps enabling and then both Siri and my other app pops up. Every time I disable the keyboard command it comes back (usually after login). Please fix! For now I'm disabling Siri since this is very annoying!!!
User level: Level 9 (72,871 points)Sep 18, 2026 8:24 AM in response to Travis Schmeisser
Glad the fix was an easy one!
User level: Level 1 (11 points)Sep 18, 2026 12:25 PM in response to neuroanatomist
I spoke too soon and it came back. I booted in safe mode and worked a while and then switched out once it stayed away for hours. Now it's back. Disabling Siri and filing a bug.
User level: Level 1 (8 points)Sep 21, 2026 10:11 AM in response to Travis Schmeisser
Having the same issue, wondered if I was the only one. I also tried all the above steps, the issue still persists.
Originally posted at discussions.apple.com/thread/256359174