User level: Level 1 (15 points)Since the latest update, I've been trying to sign into Messages on my Macbook. I get blocked; it's says "an unknown error has occurred". This has been going on for days. My password is correct (I used it to sign in here). What could be the problem?
Posted on Sep 17, 2026 11:42 AM
User level: Level 1 (15 points)Sep 18, 2026 8:33 PM in response to johnbycz
Hi — the problem was on my MacBook, not my phone. I restarted it and everything fell into place. Thank you. I am always grateful for communities like this.
User level: Level 10 (124,115 points)Sep 17, 2026 8:59 PM in response to johnbycz
Hello~ Try the information below…
If you can't send or receive messages on your iPhone or iPad - Apple Support
Click on below and review…
If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support*
Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (97,882 points)Sep 17, 2026 8:49 PM in response to johnbycz
Welcome and thank you for reaching out. 🤗
First, try the following steps:
Sign in issue:
Learn what to do → If you can’t turn on or sign in to iMessage.
Connection issue:
Learn what to do → If you can't send or receive messages.
Need more help?
Additional help:
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (124,115 points)Sep 19, 2026 9:18 AM in response to johnbycz
johnbycz wrote:
Hi — the problem was on my MacBook, not my phone. I restarted it and everything fell into place. Thank you. I am always grateful for communities like this.
Hello once more~ Great work and sorry that I missed your tagline stating your MacBook!! Enjoy!!
~Katana-San~
Originally posted at discussions.apple.com/thread/256359173