User level: Level 1 (4 points)iPhone 13 Pro max is not charging. It shows battery health significantly degraded
Posted on Sep 17, 2026 7:23 AM
User level: Level 9 (64,078 points)Sep 17, 2026 7:29 AM in response to sunayana79
The battery had probably reached the end of its life. You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 10 (199,348 points)Sep 17, 2026 7:45 AM in response to sunayana79
Phone 13 Pro max is not charging. It shows battery health significantly degraded
The message is telling you that the battery needs to be replaced at the Apple Store / Genius Bar or an Authorized Apple Service Provider (AASP)....if you intend to keep the iPhone 13 Pro Max.
$90-100 (U.S.)
You can find a list of authorized service shops in your area by tapping on the link just below:
User level: Level 10 (233,174 points)Sep 17, 2026 7:30 AM in response to sunayana79
sunayana79 wrote:
iPhone 13 Pro max is not charging. It shows battery health significantly degraded
There is no magic wand for a degraded iPhone battery. You either need to trade the phone in and buy a new iPhone or pay Apple to replace the battery. Batteries are consumable parts, which don't last forever.
You can schedule a battery replacement here --> Apple Service and Repair for iPhone Battery - Apple Support
Originally posted at discussions.apple.com/thread/256358996