The screen on my phone is frozen. What can I do to fix this? Thank you.
iPhone 14 Touchscreen
Posted on Sep 17, 2026 7:33 AM
The screen on my phone is frozen. What can I do to fix this? Thank you.
Posted on Sep 17, 2026 7:33 AM
Sep 17, 2026 7:51 AM in response to marjoriefrombrf
Quickly press and release the UP button
Quickly press and release the DOWN button
Hold in the SIDE Button for at least 20 seconds (ignore the "slider" when it appears and keep holding until you see the Apple logo appear in the center of the screen)
When the Apple logo appears, release the SIDE button and give the iPhone a minute to restart
If you try this a few times and it does not help, there is a hardware problem with the iPhone that will require service at the Apple Store / Genius Bar or an Authorized Apple Service Shop.
You can find a list of authorized shops in your area using this link:
Sep 17, 2026 10:11 PM in response to marjoriefrombrf
Welcome and thank you for reaching out. 🤗
Force your iPhone to restart:
Additional Steps:
If those steps wasn’t able to resolve your issue, then only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256358955