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iPhone 14 Touchscreen

The screen on my phone is frozen. What can I do to fix this? Thank you.

2 replies

Quickly press and release the UP button

Quickly press and release the DOWN button

Hold in the SIDE Button for at least 20 seconds (ignore the "slider" when it appears and keep holding until you see the Apple logo appear in the center of the screen)

When the Apple logo appears, release the SIDE button and give the iPhone a minute to restart


If you try this a few times and it does not help, there is a hardware problem with the iPhone that will require service at the Apple Store / Genius Bar or an Authorized Apple Service Shop.


You can find a list of authorized shops in your area using this link:


Find Locations


Welcome and thank you for reaching out. 🤗


Force your iPhone to restart:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (this might take longer than 10 seconds).


Additional Steps:


If those steps wasn’t able to resolve your issue, then only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer