iPhone 13 Pro screen flickering and white after battery replacement

Kareem_Shouman wrote:

I had the battery replaced on my iPhone 13 Pro at FNAC Portugal on August 29, 2026. I’ve owned the phone for four years without any issues, but immediately after the repair, the screen began flickering. Now, two weeks later, the screen has gone completely white. This issue only started after the battery replacement. Since I am currently outside Portugal and cannot return to FNAC, what options do I have to get this resolved?

Is FNAC an Authorized Apple Service Provider? If no, you have an issue you may not be able to recover from. Unless they are Authorized, they don't have access to authentic Apple Parts and that usually means Apple won't touch a phone, which has been tampered with. You can schedule an appointment at your Apple Store Genius Bar, but if they determine the phone has been tampered with, they may refuse to offer service. They would offer to recycle the phone for you.

Check this link to see if they are Authorized --> Find Locations

Make an appointment at your closest Apple Store Genius Bar for evaluation and service options or recycle and buy a new iPhone.

On a final note, batteries don't cause screens to fail. If your screen failed, and Apple is willing to replace the screen on your iPhone, it will most assuredly be at your expense. But that's up to Apple, I just want you to be prepared.

Apple authorized Service Providers warranty their work for a limited time period. How long ago was the repair performed? Have you contacted the original repair service and discuss the matter with them? If so, what did they say?

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Explore Service Locations

FNAC is an Apple Authorized Service Provider. I spent €95 on an official battery replacement for a phone worth less than €500 specifically so I could keep using it for another 2 to 3 years. Now, immediately after the repair, I'm being told I might have to recycle it and buy a new phone. This is deeply frustrating and confusing.