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macOS 27 Contextual Menu / Lookup has stopped working properly.

When selecting a word, then applying the Contextual Menu, the Dictionary pane loads as normal. Moving/swiping right to the next pane loads as well, but continuing to move to other panes fails to load them, with a never seen before spinning wheel and 'Loading' which never actually loads. I've left it for several minutes.


Anyone come across this? A restart did nothing to help.


MBPro M1 14

macOS 27.0


7 replies

I can confirm that I see this issue as well, on my M4 Pro MBP running macOS 27 Golden Gate.





This appears to be a bona fide bug in macOS. Bugs can be reported to Apple here:

Feedback - macOS - Apple


Additional troubleshooting steps to perform:

See if the problem is present when you boot in safe mode. That process performs some system cleanup and clears caches, and also disables 3rd party extensions that may cause problems.

 

Start up your Mac in safe mode - Apple Support


If that does not correct the issue, test in a new user account. A newly-created user account will have all settings at default, and if the issue does not occur in that new account then it provides guidance on what may need to be changed to correct the issue.

 

Add a user or group on Mac - Apple Support

 

Once the testing is complete, the new account can easily be deleted.

 

Delete a user or group on Mac – Apple Support


Those steps will help to isolate the problem. But most likely, this is a bog that Apple needs to address.

gee-eff-ess wrote:
I've installed 27 on another Mac with a new user and had the same result, so I'd guess it's a Siri problem, perhaps regional? I'm in EU. I'll report it as a bug.

I'm in the US, so I doubt it's regional (I saw the issue when connected to the Internet through my mobile provider and I see it now, when on a WiFi network owned by the US government). However, I have Siri off, and I have not signed up for Siri AI. It does seem to freeze on the Siri-suggested websites panel.

I've now looked at another Mac which is still on 26 and which has Siri turned OFF. Zero problem. I've also tried turning Siri OFF on a 27 Mac and restarting. Problem is still present.


I should also note that I installed 27 2 days ago and since I use 'Lookup & data detectors' constantly, I would have noticed if the problem existed before today. So I'm hopeful that once they've woken up and got to work in Cupertino, they'll fix the problem. 😊

Thanks for the reply neuroanatomist


I've installed 27 on another Mac with a new user and had the same result, so I'd guess it's a Siri problem, perhaps regional? I'm in EU. I'll report it as a bug.

I have specific dictionaries configured in my Dictionary app:



and here is my result when resting (not selecting) the pointer over a word and pressing ctrl+cmd+D:



I do not have an array of choices across the bottom of this panel, even if I select a word and right-click to choose Lookup.


So, for me, this is working as it has in the past when tested on macOS 27.

Do you have Siri turned on?

gee-eff-ess wrote:
Do you have Siri turned on?

No. I don't use Siri at all on my Mac.