iOS 27 parental controls new features not showing

That usually means the family hasn’t been moved to the iOS 27 parental controls yet.

Apple says every device in the Family Sharing group has to be on version 27 or later before the redesigned Screen Time controls become available. Check Settings > Family > View Family Devices and see whether anything still needs updating.

Once everything is updated, go back to Settings > Family. The family organizer or parent/guardian should see Get Started to review and update the existing parental controls.

If even one device can’t be updated, Apple says the family can continue using the older iOS 26-style Screen Time controls instead.

→ Update your family devices to iOS 27, iPadOS 27, macOS 27, watchOS 27, and visionOS 27 - Apple Support

I finally got the new parental controls to update, so I wanted to share exactly what worked for our family in case anyone else is stuck because of “Legacy Devices.”

The issue for us ended up being older devices associated with our family members’ Apple Accounts that cannot update to version 27. In our case, we have Intel MacBooks that are still perfectly functional but cannot update to macOS 27. Apple was identifying these as Legacy Devices, and they appeared to be preventing our family from completing the parental-controls update.

What finally worked was temporarily removing every legacy device from the Apple Account it was associated with. We did NOT manually sign out of iCloud on the Macs, erase anything, or change anything on the actual legacy devices. I would actually recommend not signing out of iCloud on the physical device. We simply removed the legacy device from the Apple Account’s device list.

On an iPhone, go to Settings > [your name/Apple Account], scroll down to the list of devices, tap the legacy device and choose Remove from Account/Remove Device.

Make sure you check EVERYONE’S Apple Account in your Family Sharing group, including your children. This was important for us because old devices can still be associated with a child’s Apple Account even if you haven’t used that device in a long time.

If Screen Time prevents you from accessing the Apple Account settings on your child’s device, on the parent’s iPhone go into Screen Time > [child’s name] > Content & Privacy Restrictions > Allow Changes To > Accounts and temporarily change it to Allow. Then, on the child’s current iPhone/iPad, go to Settings > [child’s name], scroll down to their device list, select any old legacy device and remove it from the account. Repeat this for each child/account as necessary. Once you’re finished, you can change Account Changes back to Don’t Allow.

After we removed the legacy devices from all of the relevant Apple Accounts, we were finally given the option to update/migrate our parental controls.

Here’s another strange part that may help someone who thinks the update still isn’t appearing: the option NEVER appeared on my iPhone. I am the Family Organizer, so I assumed it should appear for me. It didn’t. My husband is listed in our Family Sharing group as a Parent/Guardian, and the update option appeared on HIS iPhone instead. We completed the parental-controls migration from his phone, and once it finished, the new parental controls became available on BOTH of our iPhones, including mine.

After the migration was completely finished, we went back to our Intel MacBooks and signed the Apple Accounts back in. The Macs asked us to authenticate the sign-in. Our iPhones received the normal authentication alert/code, we entered the code and Apple Account password on the Macs, and that was basically it.

Nothing was lost, the Macs are working normally again, and adding those same legacy Macs back did NOT remove or disable the new parental controls. We still have full access to the new parental-control features on our iPhones.

So, at least in our experience, the legacy devices seemed to be blocking the initial migration. Temporarily removing them allowed us to complete the migration, and afterward we were able to add/sign back into those same legacy devices without a problem.

Obviously I can’t guarantee this will work for everyone, but after a ridiculous amount of troubleshooting, this is what finally got our family through the update. Also, if you’re the Family Organizer and still don’t see the update option after clearing your legacy devices, check the iPhone of another adult who is designated as Parent/Guardian before assuming it didn’t work. That ended up being the missing piece for us.

Had the same issue. Spent over a week trying everything. I now have the new parental controls.

Once you have updated all devices in the family sharing group to iOS 27. Go to the organizer of the family group, settings, name and scroll down the devices lists. Then go to each device settings and one of them will show you the option to update to the new parental controls. I spent a week on this but was only looking at the setting from my iPhone 18 Pro Max. Assumed, this is my main device and it came with iOS 27 out of the box. But no, the option to upgrade was just sitting there in the settings of a 2022 Mac Mini 🤦🏻‍♂️

Here’s another strange part that may help someone who thinks the update still isn’t appearing: the option NEVER appeared on my iPhone. I am the Family Organizer, so I assumed it should appear for me. It didn’t. My husband is listed in our Family Sharing group as a Parent/Guardian, and the update option appeared on HIS iPhone instead. We completed the parental-controls migration from his phone, and once it finished, the new parental controls became available on BOTH of our iPhones, including mine.

Here's the answer that worked for me. For some reason even though the instructions indicate the organizer of Family Sharing has to do this, it only showed up for my wife on her account.

I’ve read up a big on this. Ios27 screentime new features has a strict device requirement. In that every single device in your household that’s linked under Family has to operate on Ios27 or equivalent..

My Apple Watch on watch ios10,6,2 and daughter iPad mini 5th gen iOS26.7 are holding us up from moving to the full fat ios27 version of screentime!

even thought all our family are on iPhone 11 upward which are all on ios27 our 2 x MacBooks are Golden Gate and we have 2 x neos on the way which will i guess will be macOS 27!

i’ve looked into unpairIng and signing out of these legacy devices and updating to the full version of iOS 27 and then re-linking the legacy devices.

It seems people have tried this and whilst the legacy devices are fully working, they will be unable to register pair or sign in with back to an ios27 devices. They are then incompatible with Family iOS 27.

so in my case the 2 Apple Watches, 1 iPad mini and one MacBook Air would be unusable. 🤷🏻‍♂️

or as Apple say, you can keep using your legacy devices and screen time, but it will be the ios26 version of screentime.

Even though you’ve upgraded to ios27 the new screentime features will not be available if you have one legacy device under Family.

So we have some growing out and upgrading before we get the full ios27 function here! Not quite the fix I was expecting Apple!

Hi all. Just spend the whole day on this and quite complicated but the new design makes sense finally.

Ok so like everyone else said must update everyone in family to 27.0. There are a few annoying things like must get rid of legacy hardware tied to your members of your family.. My daughter still had ipad from 3 years ago.

Even after I did that nothing changed. So in the old design go to family and look at the recommended to do. Finish what they ask for like emergency contact for my daughter. When finished you will notice there is no longer a family section just screen time.

Have fun and interesting menus change with doing as told.

Update - In addition to the above, I also had an issue with the new screentime functionality not showing up. I eventually realized that my 3 Apple TV Boxes can not be upgraded to iOS27 and were connected to my Apple ID… and Apple says that ALL connected family devices not able to upgrade to iOS 27 need to be removed in order to get the new functionality. I removed them on my phone and then signed out (deleted my profile) on all 3 Apple TVs. Nothing changed immediately so I gave up for the day.

BUT overnight something did happen and when I woke up in the morning I had an upgrade notification in settings to upgrade our family screentime.

After upgrading screentime (the new functionality is cool by the way), I went back to the Apple TVs tonight and recreated my profiles and did not lose anything on them. The new screentime functionality on my phone is still there so all is good.

As far as the issue that I am replying to above about the FaceID requirement blocking their iMessage screentime requests, my kids disabled it so I’m not sure if that’s still an issue now that the family has completely moved to the new screentime but I will try to have them turn it on in the next day or two and see if that’s still an issue and update accordingly

Our issue was initially legacy devices. Got those removed via either remove by the falies current devices, or via account.apple.com. After that, no love, no joy... For two days. Even removed Apple TVs that did not need to be removed, moded the screentime already there to see if it bump the device to give the new controls... Nothing. Finally, I used the Calendar Copy app to move all the family appointments, reminders and schedules to a freshly minted calendar not generated by family sharing for back up reasons, moved other reminders to my own account, and wiped out family sharing (nuclear option). Once recreated, we finally had the new parental controls.

I had this same issue. Family Devices not showing full list in Family as Organizer (and still doesn’t) So I had to confirm all devices (Mac’s, iPhones, iPads, and Watches) were up to date in each family members device list separately - however, I was able to force the update to the new iOS 27 Family Screen Time stuff by stopping the family sharing as the family organizer and setting family backup from scratch and that kicked it on for me. Yes, that is a pain and not ideal, but it worked to force the devices. I had reached out to apple support and gone through 2 tiers and callbacks.

I just got off a chat with support. This is being caused by a specific bug. You need to contact support to walk you through the multiple steps to reset a token related to the app store. It does not fix it right away, may take hours. I'm going to check in the AM. All devices will need a restart on each device to see the changes.

MelRList wrote:

No, they haven’t.

That is why you don't see it on your device for managing Parental Controls when there are devices not using the OS version that includes those extra features. The additional Screen Time features were announced for iOS 27, so obviously they are not usable on any device that is not using iOS 27. You can still use Screen Time like you always have with legacy OS devices in the plan.

You can certainly use the Verizon Family app for parental controls, but similarly it is not supported on legacy devices that are not using iOS 17 or later, so for example an iPhone X cannot be part of that family. That is an eligibility requirement set by Verison, not Apple, and in that case it cannot be used at all.

For Android phones, Google also announced more parental controls for their family plan this year, but again those features are only supported on devices that are capable of updating to the Android 17 OS version. That means you would not be able to use them when there is any device in the plan that is not capable of updating to that OS, for example a Samsung Galaxy s22 released just 4 years ago. For comparison the new features Apple has offered are eligible on the iPhone 11 or newer released 7 years ago.

https://blog.google/products-and-platforms/platforms/android/new-expanded-android-parental-controls/

You have alternatives, but as you can see each are restricted by the OS version and not available when a legacy device in that plan is not able to update to that version.

We had an issue with requests not showing up any longer in parents messages after upgrading family to ios27. Actually 1 of our 3 kids, the requests were still coming to our messages as normal but the other two kids were not. It turned out that two of our kids had Face ID turned on for the messages app. And when upgraded to iOS 27, it blocked the request from being sent via iMessage. We have verified this several times by turning off the face id requirement on their message apps (iMessage requests work) and turning it back on (iMessage requests stop working again).

I sent a bug report to Apple on this - we will see what happens

Just an update - the new screentime controls continue to work for our family after removing all our Apple TV boxes from my phone and removing my profile from them temporarily. I had to remove my profile from them because otherwise they kept showing up on my phone every time they were turned on and that would stop the new screentime from showing up. Remember also that it rarely shows up immediately- something syncs overnight after you have removed all the old stuff.

Finally we did test the issue about Face ID requirement on messages with the new screentime and unfortunately that’s still a bug so my kids had to turn that off. If they left it on, it no longer sends the screentime request via iMessage and in fact it’s actually worse, the request doesn’t even show up in the new screentime manually to approve. So they turned off the Face ID requirement to access messages and it works fine again.

Update - Apple engineers on the backend of their servers did something about 20 minutes after this post…… new screen time and parent controls appeared!!!! They worked for 2 hours. Then my sons reverted back to the old 26.7 layout…. Whilst my daughters stayed in the new control form. Then 10 minutes later his returned to the new version. So hopefully will remain stable from now on….. fingers crossed…. Not something you used to have to do with Apple.

shows though, if stuck like me you need to get escalated to the seniors who can get the engineers to change something in the backend. It’s nothing you can do as the organiser, user, customer. Get on the phone… good luck…

Now got it working after removing old devices from all family members accounts… and I already regret getting updated. We work with extra screentime requests often and now they getting sent via iMessage. Not via notifications which you could quickly approve. Now, whole conversation with the kid just gets all these requests which must be approved there. No idea why they added such unconvinient extra step.

MelRList wrote:

This is incredibly unfortunate. Apple. Get with it.

Have all devices in your Family plan been updated to iOS 27? Of course it is not possible to have see the new features on your device when you can't use them to control access to a device that does not support those features.

So tonight I’m the organiser I removed my husband who’s set as a parent and re added him and the new controls showed up on his phone, iPad and kids devices but not mine as the organiser. Hopefully it updates 😬

You can get it to work but the watches will not be able to be controlled very easily, but you can still control them!

First of all, I went to my child's apple account and removed the old watch from their account. Then I waited for a week or so and it finally updated to the iOS27 screentime settings. I find them a bit confusing to be honest as there are many layers to it. Anyway, I was able to add my child's watch back (still on watchos27) and the new screentime settings stayed.

A bus app my child had on their phone was blocked. I then went and added a specific category for Watch apps and added it there. I allowed it unlimited time and ensured that it would not count towards the daily allowance. I then restarted the watch and it worked! They now have access to the app. Some apps I cannot add but for me it is not a big deal. I can now delay the inevitable purchase of a new watch.

Hope this helps

I ended up disabling all Apple parental controls and using third party to do the same.

Using Aura to solve it. I will not be returning back to apple parental controls again. Such a pain to live with. To Apple this is not the first time releasing software without bugs.

I understand Apple’s position, but legacy devices are not the only reason the new parental controls may fail to appear in iOS 27.0.1.

Our family had Macs, Apple Watches, iPhones and iPads spanning several generations. All were privately owned, running their latest supported software, and some older devices handled home automation.

All were managed through Screen Time, although settings often disappeared or needed resetting. My 13-year-old found that Low Power Mode plus a large video download could overload an iPhone enough to bypass parts of Screen Time. We initially thought he had broken it for everyone.

Level 2 Apple Support said the organiser’s Content & Privacy Restrictions were failing because of a known bug introduced after iOS 26.6.1 in August 2026, while features were moving from Screen Time into Family. For about a month, some child and teen accounts could access 18+ App Store content and website restrictions would not stick. iOS 26.7 eventually fixed Screen Time for us.

We then heard that iOS 27 would overhaul Screen Time and remove bugs such as the Low Power Mode workaround. We updated every compatible device and patched the rest, but the new controls did not appear. Apple Support tried the usual signing out, signing in and account resets, but still nothing.

Community posts suggested every device in the family ecosystem had to support iOS 27. However, none of our devices showed the expected family-device or legacy-device lists—not on the organiser’s devices, the parent/guardian’s devices, or the child and teen accounts.

So we retired every legacy device—less a technical solution than a small Apple-themed clear-out. I signed out of each Apple ID, factory-reset each device, and removed it from the relevant family member’s list. That left only a MacBook Pro M1, MacBook Air M2, iPhone 16 Pro, 14 Pro, 11 Pro and 11, and iPad mini 6. Still nothing.

By then, iOS 27.0.1 was available, so every remaining device was updated. After retiring all that hardware and installing the update, I expected fireworks. Instead, it was a damp squib. There was still no prompt to start the new Screen Time experience and no family-device list. Two new Neos bought for the children’s schoolwork remain unopened because I do not want to configure them until this is resolved.

The retired MacBook Air 2018, two Apple Watches and four older iPads are now factory-reset and consigned to the dark family drawer where old technology goes to be forgotten, despite working perfectly well.

Since August, I have spent hours attempting to restart Screen Time and parental controls. Troubleshooting has included:

·       Signing the organiser out of and back into Apple ID/iCloud on every device.

·       Removing the teen account from the family group and inviting it back.

·       Changing the parent/guardian to an adult, removing the account, and inviting it back.

·       Removing the teen account from the iPhone 11 Pro, factory-resetting the phone, and testing both fresh and backup restores.

·       Signing accounts out of and back into the iPad mini 6, iPhone 11, iPhone 14 Pro and MacBook Air.

·       Turning every device off for three hours, restarting them, and hard-resetting them individually and together.

The remaining option would be to remove everyone and rebuild the family group, but the 11-year-old’s child account cannot simply be removed. I also do not want anyone to lose data or access to the organiser’s shared 2 TB iCloud storage and subscriptions.

I considered creating a new child account to see whether that would wake Screen Time from its slumber, but Apple Support asked me not to. My case has now been escalated to a back-end server team, and I have consented to Apple accessing the relevant account data. I am waiting, with no indication of when the cavalry—or even an email—might arrive.

This suggests the problem is not always caused by devices failing to run iOS 27.0.1. Some families may be stuck waiting for a server-side repair to re-establish the family group, recognise its devices and trigger the parental-control rollout.

Apple products are supposed to work out of the box. This rollout has consumed my time and goodwill, and retiring functional devices has added needless cost. If Apple cannot resolve it, I will reactivate the old devices and return the new Neos.

I hope Apple learns from this. Software that appears “miraculously… sometimes” is not what customers expect or pay for. I hope this account helps others—and, if nothing else, I feel better for the rant.

Yes, every device that cannot be upgraded to 27 needs to be removed from your device list

dimitri85 wrote:

@Apple, what about hiring some more QA engineers? 😁

Apple neither reads nor responds here. If you want help from Apple directly, use the Support link at the bottom left of every page of the forums. If you just want to submit feedback, use the Feedback page:

Product Feedback - Apple

I do have a child account over 13. If he wasn’t, I am not 100% sure it would work, but i might change the birthday on account.apple.com to 13, do the family dissolution, then change it back. It’s the change back i don’t know is possible? My kid is exactly 13. I did try adding a fake kid to see if it would nudge something - I was able to set age older to remove them from the family. Unsure if it can be set lower after, but at least controls are there still at 13. And I think there may be a frequency limit on moving child accounts between families (once per year from what i read.)

I guess a good question might be - how much stuff is saved that is so important you can’t just transfer that kid account to a fake family, and create a new child account? Any saved stuff, download and backup, of course (pictures, notes, things like that.) Seems to me that might simplify things a bit. New kid account all together.

I have exactly the same issue and no legacy device list. Apple support said it will take a while to update

No devices on ios26 or MacOS26, no old devices on Apple Accounts of mine or Family.

Yet still no update to new Screentime controls.

Don't forget this isn't just a parenting issue this is an issue for your own screen time controls not being able to be set more granularly.

I briefly saw them when I deleted all accounts from my iMac.

I signed out of my iCloud account on Phone, MacBook, iMac and MacMini. I signed my children out of their accounts on all devices too.

Once signed in again the new controls disappeared and back to basic screen time controls.

It is not about parenting it is about setting limits for all of us, and the new features appear to give more granular control. My children can't take their phones to their room at night and it wouldn't matter as they have no screen time outside the hours 7am to 9pm, they do have them going to and from school. Under new controls (if I could access them) I could have most apps turn off between 9 and 3pm to take away any temptation or in case they leave a phone on by mistake. I would also make use of this feature myself, turn off all notifications from non business apps between hours of 9 and 5pm.

And while kids will find a way or at least try to find a way, a parent who is tech savvy enough to know they are not getting the new features is also quick to spot when they start using websites to get round app controls for example and add it in to the same category.

Not getting the full icloud experience despite being an Apple One Family subscriber for a number of years is very annoying, especially when Apple for many years have provided tools that just work. When they don't and you have none of the limiting issues it is a failure on their part.

Ok, but here is the problem. All our iPhones are iOS 27. Our kids iPhones are iOS 27, my wife's iPhone is iOS 27. And in Settings > Family I do not have View Family Devices option. The family menu is exactly the same as in iOS 26.

Same thing here. We have 2 devices that can't run iOS 27 but all our primary devices are updated. The old devices use to show up separate in Legacy devices but that's gone now and it just shows they have to be updated.

Me too. I have:

wife iPhone

daughter iphone

daughter iPad

iphone (mine)

MacBook Pro

mac studio

all iOS and iPadOS and macOS updates to 27.

No new screen time, I have the same screen time I had on iOS 26.

Can you share what the steps were? Apple hasn’t been the most helpful.

Apple had me logout of media and purchases and log back in on my phone. Wasn’t sure if that’s all it took, or if there’s more. I also have multiple devices and they couldn’t tell me if I needed to logout everywhere and then log back in everywhere, or if I could logout/login and then go to the next device. Also didn’t know if I needed to logout on watch and Apple TV.

I’m having exactly the same issue. My iPhone, my child’s iPad, my husband’s iPhone, and my compatible Apple Watch have all been updated to version 27. I still have the old Screen Time interface. “View Family Devices” and “Get Started” never appeared, and I still don’t have “Pause Device Use,” “Allow Unlimited Use,” or “Change Schedule.” I followed Apple’s latest instructions and nothing changed.

I've done everything they documented as needing to be done and it's not working. I double and triple checked. I've been waiting for several days now for a timeout that hasn't occurred. Maybe 27.0.1 will fix this...

Support suggested I remove myself from the family group, but I'm the organizer, so that's not actually possible. Did you have to reset a token on one device, or all of them? Any additional info on what this entailed?

I have done all the things recommended, updated all devices with 27.0.1, worked with Apple support, and now it is being escalated to another support appt. I did also get a notification of apps on my computer that needed to be deleted which I did. Very frustrating.

So all on ios27.0.1. Removed all old devices by signing out and removing devices from each family members device list. Checked on web account pages they had been removed.

Still no family device list showing. Ios27 No parental controls showing.

logged out of Apple ID / iCloud on organizer iPhone and teen account. Logged back in - no change

factory reset teens iPhone - set up fresh. Parent guardian device could not be used the quick set up teen account.

set up iPhone by logging in manually as organiser in device.

still did not force a roll out of ios27 parental control features.

what else can I try!!!

This is a shocking roll out of a new feature by Apple. It just works was always the mentality.

But as someone who has used Family Settings to control screen use and keep kids safe was really looking forward to being able to use new screen time granular controls.

It actually seems to have created more syncing issues too.

So did you have a child account in the family share? Account for a child age 13 years or less?

or are they teen accounts you removed to completely remove family share and rebuild?

i wanted to do the nuclear option too - but couldn’t remove the child account from family share. Apple make that permanently tied to a family. So there is some way a child account can be moved to another family. But it all sounds too complicated for me!!!

No, they haven’t. We have a couple of legacy devices. I feel like this is just a stupid ploy by Apple to force us to buy replacements when we don’t need them. I see the other people have made it work. I’m not spending an entire day trying to find the loop poles to make this happen. It’s making me hate Apple a little more every single day. I can pay Verizon $10 a month for the ability to freeze my child’s phone. I’m sorry, but it seems ridiculous to gate keep.

This is very frustrating. I have unpaired my apple watch, and my daughter's apple watch

I still cannot update parental control. When I go to Review Family Devices, my daughter's apple watch still shows, even though i unpaired it and have reset it several times.

Also went to icloud on her account and deleted it from her devices

Also went on my family account and removed it from my devices

Don't know what I am missing, I have restarted my phone several times.

The watch will not update to ios27, which is why the recommendation was to unpair it and I did.

I just want to finish the **** parental control update and be able to block stupid apps she doesn't need to download.

Ok great update everything to iOS27… but what if my kids devices are older devices which can’t be upgraded to

the latest version?

Why not provide option to use the previous interface on their iOS 27 updated devices to continue managing their children’s devices?

To be honest apart from a change in layout the underlying functionality appears very much to be the same so not sure why everything has to be updated accept to force sales of new devices!

Aside from this mess, which still isn't working for me, I think the real issue is that Apple's Parental Controls are surprisingly poor for a built-in feature. My daughter can ALWAYS access the internet through Safari on her Mac, even after reaching her limit, because she found a workaround. And even with the app limit for Roblox and roblox.com set to 0 seconds, she can still open Roblox on her Mac. The same goes for many other apps.

AND PLEASE add an option to block cellular data AND Personal Hotspot!

Hire a team that includes parents with teenagers...

Never rely on Parental Controls for parenting a child. They are simply tools that you can use, not a replacement. For any child that is looking for ways to disobey your clear rules, they should not be given the privilege of access at all. That goes far beyond the use of a computer and that pattern of disrespect is simply not acceptable.

Yes there are all kinds of ways to subvert parental controls, including resetting a device, signing out of account, screen sharing with someone who does not have the controls, and finding passwords to your accounts to temporarily turn off Screen Time, just to name a few.

Do you have kids, or teenagers? If they can find a way to disobey, they will; that's just part of being a teen.

We give them smartphones and computers, and we have to rely on software to help them (and us) manage their screen time. It isn't easy for them, and it isn't easy for us either. So if Apple could build tools that actually work as advertised, that would be great.

Of course they can reset or find passwords, but that's a different kind of disobedience. Right now, I'm only talking about Screen Time doing its job.

Hi Mac Jim,

after reading your reply, I think you are conflating matters.

let’s separate child parent behaviours from Apple devices and their software product.

this forum is really about Apple products, not solving patent child dynamics.

so as a parent who bought numerous Apple devices specifically to help me manage Apple devices for children. I feel let down by the product. It does not work as advertised. Which is poor considering the cost to buy into the family eco system.

so the issue really is about products that have been advertised and sold that fall short of their intended use.

this forum is about sharing what worked to get new parental controls to appear or what didn’t and what to avoid.

My experience of Apple agents is that they don’t fully know how the new parental control architecture works across Apple devices especially when the child has mixed devices with macOS27.2 and iPhone ios27.2. As the Mac OS does not seem to respond/work in the same way as an iPad/iPhone does to the new parental controls.

I do not even have the menu item that shows "legacy devices".

I'm having the same issue. All devices in Family have been updated to ios 27 and rebooted. Still no update to screen time. As well as not showing Legacy devices

Nothing for me either. All iOS devices are on iOS27 and the Mac upgraded to macOS 27 as well.

No "Update Family Devices" showing

I just removed all devices from all devices, that cannot have iOS 27. Watch, old Mac etc. Rebooted everything. No change. Can I force it somehow?

Same is happening to me, everything is updated and still old parental controlls

Same here

I cannot stop family sharing on organizer device, because our child accounts should be moved to another family first.

Sorry, I don't have a record of the steps and need to contact chat again because since waiting overnight, the changes never applied.

Ity is called backend iCloud database migration timeout.

Same here.. all updatable devices are updated but still no new interface.

@Apple, what about hiring some more QA engineers? 😁

Unfortunately not in my case. I just have my phone, a MacBook, and 2 appleTV linked to my account as organizer (all on iOS/macOS/tvOS 27). The Mac and the iPhone don’t show anything.

All members of our family now list devices that are all upgraded to 27 (iPhone, MacBook and iPad)

The parental controls still do not show up. Do I need to do some kind of refresh or sync?

Hi KTBaby,

Thank you for sharing your case. This is informative.

In the device list there is an Apple TV cannot upgrade from tvOS 26.6. Should this be removed too temporarily?

same here; very frustrating

I have updated all our devices to iOS27 but have one random old apple watch 7 (mr 15's) that can be updated. Does this mean we can't get the new screentime? Or is there a workaround?

Cheers

I'm thinking to give me kid an android phone...

Horrible rollout of the feature.

My MacBook (M2 Pro) is company-owned and can’t update to macOS 27, so I’m blocked from this feature.

From the EU, Apple software start to look like a bad joke

Tried everything with apple support. Even removed my apple vision pro on Beta build; did not work. After 1 hour, I'm still stuck, same old screen time.

Thank you so much!! I was pulling my hair out, having updated everything to no avail. But accessing it through my husbands phone finally worked. After 2 days of frustration. Thank you again!!!!

How can they roll out something this poorly… unbelievable…

Do you know what they did so we know what to ask for specifically when on the phone?

I know it won't help much, but without doing anything on my side, the new parental control suddenly activated today (after almost a month with all my devices on OS27).

No idea what triggered it.

This is incredibly unfortunate. Apple. Get with it.