User level: Level 1 (4 points)Added money to my Apple Cash card from primary bank account and my balance will not update. The money has already came out of my primary account so where did it go?
Posted on Sep 17, 2026 4:55 AM
User level: Level 9 (64,078 points)Sep 17, 2026 7:24 AM in response to Stuffdawg38
You're probably referring to Apple Cash (transfer funds to family and friends) and not Apple Pay (Tap-To-Pay). Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank
• call (877) 233-8552
• disputes at P.O. Box 9, West Chester, Ohio
• general customer service at P.O. Box 1070, West Chester, Ohio 45071
• visit www.greendot.com
https://applecash.greendot.com/termsconditions/
Originally posted at discussions.apple.com/thread/256358901