Xerox WorkCentre 6015NI - Printer Filter failed
After the macOS GoldenGate update, the printer stopped working; it displays a "Filter failed" error when sending a print job.
Xerox WorkCentre 6015NI - Printer Filter failed
After the macOS GoldenGate update, the printer stopped working; it displays a "Filter failed" error when sending a print job.
Posted on Sep 17, 2026 3:13 AM
Sep 17, 2026 3:16 AM in response to kea777
When this is an older printer, its drivers depend on Rosetta 2. In Golden Gate, Apple removed Rosetta 2. You might want to set up the printer via the native AirPrint protocol.
Go to System Settings > Printers & Scanners.
Control-click (right-click) anywhere inside the printer list on the left and select Reset printing system. (Warning: This clears all existing printers, which you will need to re-add).
Click the Add Printer, Scanner, or Fax... button (the plus sign).
Select your Printer from the network list.
Under the Use dropdown menu at the bottom, ensure AirPrint or Secure AirPrint is selected instead of the dedicated driver.
Click Add.
Sep 17, 2026 1:09 PM in response to kea777
you can install rosetta
In Terminal, run:
softwareupdate --install-rosetta
source: Using Intel-based apps on a Mac with Apple silicon - Apple Support
Sep 17, 2026 3:19 PM in response to kea777
In addition to installing Rosetta…
To find out which Xerox filter is failing, turn on cups debug logging:
sudo cupsctl --debug-logging
Print a job to reproduce the failure, then open /var/log/cups/error_log and search for the error.
This could be a permissions error, the specific filter does not have access to the network…or something similar.
Sep 17, 2026 7:48 AM in response to kea777
Based on user reports, macOS 27 Golden Gate has ‘broken’ printer drivers from several manufacturers.
The Xerox WorkCentre 6015NI does not support AirPrint, which is the easiest way to connect to a printer and does not require drivers from the manufacturer, only an AirPrint-capable printer.
The first step is to reset your printing system. Note that doing so will remove all your printers and you will need to re-add them, but that is Apple’s suggested method to solve printing problems.
Steps to Reset the Printing System
Since your printer does not support AirPrint, check the manufacturer’s website, and if there are no updated drivers, then you may be able to set up your printer on macOS using a generic driver.
Steps to Connect and Print
If that does not work, you may be able to use the manufacturer’s printing app, which is available on the Mac App Store.
Xerox Print & Scan Experience
https://apps.apple.com/us/app/xerox-print-scan-experience/id6443456959?mt=12
Sep 17, 2026 8:18 AM in response to neuroanatomist
I’ve already tried that; unfortunately, this method doesn’t help. I send the print job, but nothing happens after that—the printer doesn’t react at all.
Originally posted at discussions.apple.com/thread/256358833