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Xerox WorkCentre 6015NI printer filter fails after macOS GoldenGate update

Xerox WorkCentre 6015NI - Printer Filter failed


After the macOS GoldenGate update, the printer stopped working; it displays a "Filter failed" error when sending a print job.

5 replies

When this is an older printer, its drivers depend on Rosetta 2. In Golden Gate, Apple removed Rosetta 2. You might want to set up the printer via the native AirPrint protocol.


Go to System Settings > Printers & Scanners.

Control-click (right-click) anywhere inside the printer list on the left and select Reset printing system. (Warning: This clears all existing printers, which you will need to re-add).

Click the Add Printer, Scanner, or Fax... button (the plus sign).

Select your Printer  from the network list.

Under the Use dropdown menu at the bottom, ensure AirPrint or Secure AirPrint is selected instead of the dedicated driver.

Click Add. 

you can install rosetta


In Terminal, run:

softwareupdate --install-rosetta


  • Support for Rosetta 2 will continue through macOS 27, but may be limited in macOS 28 and later, so updating Intel-based apps to Universal or Apple Silicon versions is recommended for future compatibility


source: Using Intel-based apps on a Mac with Apple silicon - Apple Support


In addition to installing Rosetta…


To find out which Xerox filter is failing, turn on cups debug logging:


sudo cupsctl --debug-logging


Print a job to reproduce the failure, then open /var/log/cups/error_log and search for the error.


This could be a permissions error, the specific filter does not have access to the network…or something similar.

Based on user reports, macOS 27 Golden Gate has ‘broken’ printer drivers from several manufacturers. 

 

The Xerox WorkCentre 6015NI does not support AirPrint, which is the easiest way to connect to a printer and does not require drivers from the manufacturer, only an AirPrint-capable printer. 

 

The first step is to reset your printing system. Note that doing so will remove all your printers and you will need to re-add them, but that is Apple’s suggested method to solve printing problems.

 

Steps to Reset the Printing System

  • Open System Settings > Printers & Scanners
  • Secondary-click (right-click, two-finger click) in the top two lines or on any printer and select Reset Printing System




Since your printer does not support AirPrint, check the manufacturer’s website, and if there are no updated drivers, then you may be able to set up your printer on macOS using a generic driver.

 

Steps to Connect and Print

  • Connect the printer: Plug the printer into your Mac using a USB cable, or connect it to your local network via an Ethernet cable. 
  • Add the printer: Click Add Printer, Scanner, or Fax (the + button).
  • Choose Driver: Select your printer from the list. In the "Use" drop-down menu, choose Generic PostScript Printer.
  • Finish setup: Click Add to complete the installation.
  • More info: Add a printer to your printer list so you can use it on Mac - Apple Support

 

If that does not work, you may be able to use the manufacturer’s printing app, which is available on the Mac App Store.


Xerox Print & Scan Experience

https://apps.apple.com/us/app/xerox-print-scan-experience/id6443456959?mt=12

I’ve already tried that; unfortunately, this method doesn’t help. I send the print job, but nothing happens after that—the printer doesn’t react at all.