Microsoft Word App freezing since upgrade to iOS27.

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

If the problem persists, try deleting and reinstalling the Microsoft Word App from the App Store. Before deleting the App from the iPad, ensure that you have an independent backup of your MS Word documents; deleting the Word App may also delete any associated files being deleted from your iPad:

Remove or delete apps from iPad - Apple Support

Prior to reinstalling the Word App, restart your iPad as described above.

Otherwise it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

I figured it out. It's a conflict between Apple Intelligence and word/one drive. Disable all of Apple's AI features on your iPad, along with Siri.

AKRBTN wrote:

MS Word is working absolutely fine on iOS27 for me. Yours is literally the only report of any problem at all that I’ve seen. If the Apple update was related to an issue that you seem to be having we wouldn’t be able to move for posts complaining about it.

I agree that this is a problem. But your complaint is going to the wrong company. It is ALWAYS up to any third party app to make their products compatible with Apple, especially after an Apple iOS or OS update. Apple makes the changes available to these companies well ahead of time. Please contact Microsoft Support with your valid concern.

Scannerquestion wrote:

Apple should immediately fix this bug. This is not a minor problem for someone working with Word documents. I am burning valuable time trying to restart after multiple crashes in one hour. NOT MINOR!!!!

I agree that this is a problem. But your complaint is going to the wrong company. It is ALWAYS up to any third party app to make their products compatible with Apple, especially after an Apple iOS or OS update. Apple makes the changes available to these companies well ahead of time. Please contact Microsoft Support with your valid concern.

One other thing to mention ... not all software/app developers can be counted on to have their products ready for a new iOS. I have a couple friends who use important, medical apps on their phones. I've instructed them to wait on the update. I also wait on my Apple devices. Microsoft, specifically, does not always play nice with Apple products. There are things I can do on my laptop that I cannot do on my iPad's version. Giving MS time to complete their own update has always worked out for me.

I have the same freeze issue on my ipad air 11, but I currently connect it to Word's recent update 4 days ago. I have tried everything short of factory resetting the ipad, in several combinations;

rebooted, offloaded, removed, reinstalled, signed out, airplane mode, loaded the document from another source, deleted other big files in case ofmemory or ram issue, updated the ipad, changed the settings in word, unticked settings for word such as siri and background refresh and so on.

The freeze often happens within minutes but occasionally i can write longer and believe i suddenly fixed something.

I also tried to cut out a chapter to a new document to edit, and that seemed to work temporarily. My document is long but I have never had this issue with it until now.

It really sucks. :(

everyone should go to the suggestions hub in microsoft to upvote and add reports of this bug so microsoft is alerted to it

It might be a software glitch or a regular bug. Don’t worry. It will be fixed in the next update which will provide patches for all these bugs. Right now, prefer your MS Surface for your Word tasks. My Word on my iPad 10th Generation is working perfectly.

The problem is related to a recent Apple update and it falls upon Apple to resolve the issue. The forced shutdown resulted in a substantial loss of work product and if the problem persists, I will acquire a Surface tablet to resolve the issue. I have developed a temporary work around using the Pages app, but this places an unnecessary burden upon the user.

MS Word is working absolutely fine on iOS27 for me. Yours is literally the only report of any problem at all that I’ve seen. If the Apple update was related to an issue that you seem to be having we wouldn’t be able to move for posts complaining about it.

Apple should immediately fix this bug. This is not a minor problem for someone working with Word documents. I am burning valuable time trying to restart after multiple crashes in one hour. NOT MINOR!!!!

aashmansingh_4 wrote:

It might be a software glitch or a regular bug. Don’t worry. It will be fixed in the next update which will provide patches for all these bugs.

You have no way of knowing that.

True!

(( to add to my earlier comment I still have ios 26.7 and the word version 2.113.5 ))

My word app on my iPad crashes every few minutes. Been happening all week. Also my ancestry app on iPhone.

i can’t do work.

Sorry. Reply originally sent to the wrong person.