User level: Level 1 (5 points)where did my money go. I transfer from bank to Apple Cash and it showed up. Then he later it’s gone.where is it?
[Edited by Moderator]
Posted on Sep 16, 2026 8:21 PM
User level: Level 9 (64,078 points)Sep 17, 2026 7:20 AM in response to saophong
You're probably referring to Apple Cash (transfer funds to family and friends) and not Apple Pay (Tap-To-Pay). Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank
• call (877) 233-8552
• disputes at P.O. Box 9, West Chester, Ohio
• general customer service at P.O. Box 1070, West Chester, Ohio 45071
• visit www.greendot.com
https://applecash.greendot.com/termsconditions/
User level: Level 9 (64,078 points)Sep 17, 2026 7:22 AM in response to kayo27
You're probably referring to Apple Cash (transfer funds to family and friends) and not Apple Pay (Tap-To-Pay). Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank
• call (877) 233-8552
• disputes at P.O. Box 9, West Chester, Ohio
• general customer service at P.O. Box 1070, West Chester, Ohio 45071
• visit www.greendot.com
https://applecash.greendot.com/termsconditions/
User level: Level 10 (93,009 points)Sep 17, 2026 3:07 AM in response to saophong
Did you already contact your banking institution about that?
To get help with a transaction or payment, contact an Apple Cash Specialist at Green Dot Bank.
User level: Level 9 (64,078 points)Sep 17, 2026 9:51 AM in response to Coreywright44
Hi, it's not Apple Pay (Tap-To-Pay), it's your Apple Cash account. My understanding is there was a network outage that affected some Apple Cash users. I had the same thing happen a week ago or so with Cash App. I probably use Vimeo (PayPal) the most and haven't had an outage with them yet, but it's bound to happen at some point. Good luck with whoever you decide to go with.
User level: Level 1 (8 points)Sep 17, 2026 7:21 AM in response to saophong
same exact thing happened to me
User level: Level 1 (8 points)Sep 17, 2026 8:45 AM in response to kayo27
Mine too!!
User level: Level 1 (8 points)Sep 17, 2026 9:48 AM in response to saophong
Goin through this right now, and today will be my last time using Apple Pay.
User level: Level 1 (8 points)Sep 17, 2026 10:16 AM in response to Coreywright44
I spoke to someone , he fixed it , then before i could just transfer my funds it did it again . I’m definitely done with Apple Cash for sure .
User level: Level 1 (25 points)Sep 17, 2026 10:24 AM in response to saophong
Me to I was like what’s going on
Originally posted at discussions.apple.com/thread/256358662