Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Can I get a refund for a damaged Apple Gift Card credited to an unused account?

I purchased a damaged Apple Gift Card and reported it to Apple. After investigation, Apple credited the card amount to an account I had to set up just for this. Can I get my money back. I don't use Apple devises.


[Re-Titled by Moderator]

Original Title: Damaged gift card

4 replies

If you don't use an Apple device, what would you be purchasing an Apple Gift Card for? It can only be used for App Store, apple.com website, or physical Apple Store purchases. I would not expect you would get a refund /money back as it is not allowed in most regions, but none of us speak for Apple so certainly contact them again and see what they say.


  • You can’t redeem or return Apple Gift Cards, App Store Gift Cards, or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund.

Check your Apple Account balance - Apple Support


humble70 wrote:
Apple cut my money from my bank account yet I dint even do it my self can I get a refund please

Please create a new post by using he Ask the Community link on the top of the page since you replied to a post that has nothing to do with your question. In your new post include the answers to the questions here and you would be more likely to find the assistance you are looking for.


You have posted to a public forum of other users and have not reached Apple support. 


Contact Apple by call or chat from Contact Apple Support - Apple Support for further assistance.


Scroll towards the bottom of the link to see direct phone numbers for your region.


Apple cut my money from my bank account yet I dint even do it my self can I get a refund please