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LeopardMaMa16
User level: Level 1 (4 points)

Billing Problem but sub canceled!

I can not download on the App Store due to a billing problem. I fixed the payment method and I also canceled the subscription Apple was attempting to bill for, however, I’m still getting a billing problem alert. There is not enough money on my card for the app and I get why that’s the issue if I was continuing with the app but I canceled so I shouldn’t be charged for it. Therefore there should not be a billing issue? Right? I don’t understand why it is still trying to go thru if I canceled? Please help

Posted on Sep 16, 2026 6:25 PM

1 reply

Niel
User level: Level 10 (756,437 points)

Sep 16, 2026 6:52 PM in response to LeopardMaMa16

Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page; you'll likely be told to put a different payment method in, let the charge go through, and then request a refund.


Cancelling a subscription prevents future charges, but doesn't affect ones which the system has tried placing.


(264966)

Originally posted at discussions.apple.com/thread/256358597