Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
collin_n98
User level: Level 1 (4 points)

iPhone 17 Pro Max screen unresponsive and location not updating

My 17 Pro Max screen randomly stopped responding to touch today. The phone is ringing and receiving notifications but not allowing me to touch/swipe. I preformed a hard restart with no luck. I had my friend check my location, and it shows me at the same location from hours ago. I don't believe it updated last night.

Posted on Sep 16, 2026 7:04 PM

2 replies

ckuan
User level: Level 10 (122,944 points)

Sep 16, 2026 7:12 PM in response to collin_n98

Did you update to the latest iOS 27?

collin_n98 Author
User level: Level 1 (4 points)

Sep 16, 2026 7:14 PM in response to ckuan

No, not to my knowledge. I hadn't received an auto update notification.

Originally posted at discussions.apple.com/thread/256358594