User level: Level 1 (4 points)How can I turn off Face ID on my iPhone 11. I’m unable to turn off the stolen device as well. This phone was my husbands phone and he has passed away.
Posted on Sep 16, 2026 3:07 PM
User level: Level 10 (233,174 points)Sep 16, 2026 3:38 PM in response to bamababy24
bamababy24 wrote:
How can I turn off Face ID on my iPhone 11. I’m unable to turn off the stolen device as well. This phone was my husbands phone and he has passed away.
First, I'm sorry for your loss. Do you know the Apple Account and Password your husband used to set up the phone? If no, you can't reset the phone yourself.
You can see what Apple can do to help you here --> Request access to a deceased family member’s Apple Account - Apple Support
Originally posted at discussions.apple.com/thread/256358500