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Apple Gift Card balance showing as redeemed when I haven't used it

balance on my apple card that I just got it and it saying that it’s been redmeen when I know I never us the card so here is the money on this card


[Re-Titled by Moderator]

Original Title: Gift card

4 replies

Check your sales receipt.

  • If the balance is missing or the card was redeemed by someone else, contact Apple Support with the gift card’s original purchase receipt for assistance.
  • If the card doesn’t appear on your sales receipt, that usually means the card was never activated at purchase.
  • If the card appears on your sales receipt, then that usually means that the funds were already used.


Contact Apple Support with the receipt and serial number; only they can verify the card’s activation status and help resolve the issue.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

  • Where did you purchase the Card?
  • Was it at a location where a retailer displays card on a rack where anyone can tamper with them?


I would only recommend purchasing a Gift Card from Apple directly or a retailer that secures them to protect their customers purchase.


You can contact Apple here:

Contact Apple Support - Apple Support


If you were scammed at a retailer, I would recommend contacting the Store Manager, and escalate to a District Manager and Corporate Office. Ironically some of these same retailers will lock up products where they can lose money from theft, but don't have the same concern for their customers when it is them that lose money, even though the scam occurred right in their store.

Click here and see the section about your issue. If you already did, use the link in the one to contact Apple Support.


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