Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
plato451
User level: Level 1 (4 points)

No number pad for parental controls passcode on iOS 27 iPhone

when accessing parental controls to turn on downtime, i am asked to enter the passcode but no number pad appears. I just updated to iOS 27 on an iPhone 16. My daughter is using my old iPhone 12pro.


[Re-Titled by Moderator]

Original Title: Parental controls

Posted on Sep 16, 2026 9:55 AM

3 replies

WheelieNick
User level: Level 9 (74,110 points)

Sep 16, 2026 9:56 AM in response to plato451

Hi there


Please try this


  • Tap the Passcode Field: Tap directly on the invisible passcode dots or text box area where the numbers should go to force the keyboard or number pad to pop up.
  • Restart Both Devices: Force restart your iPhone 16 and your daughter's iPhone 12 Pro to clear out minor system glitches.
  • Turn Off "Share Across Devices": Go to Settings > Screen Time, toggle off Share Across Devicestemporarily, and try entering the passcode again.


plato451 Author
User level: Level 1 (4 points)

Sep 16, 2026 10:02 AM in response to WheelieNick

Restarting this time worked. I had restarted the phone earlier but that accomplished nothing. Thank you for your help.

ThievingCrown5
User level: Level 1 (8 points)

Sep 20, 2026 9:21 AM in response to plato451

I am experiencing the same on iPhone 17 after the upgrade to iOS 27. Restart fixes it, once, then it goes away again and I can't make any Screen Time updates for my kids that involves using the passcode.

Originally posted at discussions.apple.com/thread/256358317