User level: Level 1 (4 points)Ciao , non riesco ad acquistare spazio i cloud su un e mail vecchia, però ho l’accesso su quel profilo e-mail
Posted on Sep 16, 2026 9:06 AM
User level: Level 9 (74,110 points)Sep 16, 2026 2:59 PM in response to Goranorgiu
Hi there
Please try this
Verify the Apple ID on your device: Go to Settings > [your name] on your device to make sure you are signed into the correct account linked to that old email.
Check your billing and shipping address: An incomplete billing profile often blocks storage purchases. Go to Settings > [your name] > Payment & Shipping, ensure your payment method is active, and add a shipping address that matches your billing address.
Update account information: Visit Apple ID Management to resolve any security holds, update expired payment methods, or clear out disabled billing statuses that prevent purchases.
Sign out and sign back in: On your device, go to Settings > [your name], scroll to the bottom to sign out, and then sign back in using your old email credentials.
Originally posted at discussions.apple.com/thread/256358284