User level: Level 1 (4 points)hi
“My phone overheated, I dropped it because it was too hot, and the screen cracked. I need a diagnostic. Also, I have an iPad that won’t charge- please check that too.”
Posted on Sep 16, 2026 7:28 AM
User level: Level 10 (82,568 points)Sep 16, 2026 7:32 AM in response to namgyal227
This is a user to user forum, no one here can diagnose your issues.
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Contact Apple for support & service.
Contact Apple Support - Apple Support
or call
Canada/United States
1-800-275-2273
For other locations, look here -
Contact Apple Support – Apple Support (AU)
User level: Level 2 (338 points)Sep 16, 2026 7:45 AM in response to namgyal227
You should check with Apple Support for this issue. iPhones are bound to get overheated when pushed to their limits. And your iPad not charging, I think that maybe the charging cable port is having some electrical issue, OR, your logic port is facing some issues. Check with Apple Support for this too. It will connect you to an iPhone and iPad specialist.
Originally posted at discussions.apple.com/thread/256358207