User level: Level 1 (4 points)I was involved in a car accident where my phone was catapulted from the phone charger cradle into the rear of the car. Since then my NFC payments have not worked. I have reset the phone reinstalled all Apple Pay wallet cards ect. Any ideas what could have happened?
Posted on Sep 16, 2026 4:05 AM
User level: Level 9 (64,078 points)Sep 16, 2026 9:30 AM in response to On_the_edge
To the best of my knowledge not without considerable cost because of the integration into the frame. I could be wrong and I’d suggest having Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics. I personally recommend having it done in store so further testing can be done.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 9 (64,078 points)Sep 16, 2026 6:47 AM in response to On_the_edge
You could have broken the NFC antenna. If there were internal component issues, you would not have been able to load the cards. The broken antenna may limit transmission and reception of the signal to less than an inch. The antenna is located towards the top ⅓ of the iPhone.
User level: Level 9 (64,078 points)Sep 16, 2026 1:06 PM in response to On_the_edge
Have you tried NFC/Apple Pay at multiple merchants??
User level: Level 1 (4 points)Sep 16, 2026 7:21 AM in response to Jeff Donald
Thanks Jeff. Can the antenna be changed?
User level: Level 1 (4 points)Sep 16, 2026 10:17 AM in response to Jeff Donald
Yeah diagnostics were fine so got to be something inside
Originally posted at discussions.apple.com/thread/256358043