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Update to MacOS 27.0 breaks Streaming / BBC iPlayer / YouTube playback.

Hi,

I have a M1 Mac Mini, 16G, 500G in UK. Just updated to MacOS 27.0 last night. Now I cannot get any videos to play. This includes streaming, BBC iPlayer and YouTube. I have tried Safari, Firefox and Brave browsers. In Firefox the video eventually plays but there is no sound. I emptied caches on Safari but it did not change anything. Everything worked fine before updating to 27.0 so it must be this that is causing the problem.

Has anyone else seen this? Have a fix?

30 replies

Try this


If your M1 Mac Mini is connected to an external display via HDMI or DisplayPort, macOS 27 has a specific bug that breaks video playback when audio is routed to certain primary monitors.

  • Open System Settings and go to Sound.
  • Under the Output tab, temporarily switch your sound output away from your main monitor (e.g., switch to Mac Mini Speakers, a secondary monitor, or a pair of headphones).
  • Test a YouTube or BBC iPlayer video to see if playback immediately resumes. 


For me, on another Mac type, video playback is working just fine


I found the fix for this in my case with LG monitors. AI (ChatGPT) told me Apple's documentation on macOS 27 (maybe updated docs) says:


  1. Open the Audio MIDI Setup app.
  2. Select the sound output you're having a problem with.
  3. Check the format and change it if it's set wrong. The setting there can be corrupted during upgrade.


In my case, it was set to what I've seen other Mac users' settings were set to, "2 ch 24-bit Integer 48.0 kHz". I changed it to "2 ch 16-bit Integer" and the sound output started working again. I changed it back to what it was set to originally, and it still worked. So, I don't know why, but I assumed something got corrupted and that just overwrote the corrupted setting to fix it.


BUT, today it stopped working again, two days after I fixed it this way. I went and did the same things, it looked the same way, and it was fixed exactly the same as before. So, I assume there will be many, many updates coming for macOS 27 to fix bugs like this.

Another update as someone in here mention about "Audio MIDI Setup". Actually it works. You can follow these steps.


Steps to Force Audio Output to not be 24-Bit

  1. Open Spotlight Search by pressing Command + Space (or go to Finder > Applications > Utilities).
  2. Type Audio MIDI Setup and press Enter.
  3. In the left sidebar of the Audio Devices window, click on your target output device that you want to use. In this case, it will be our monitor.
  4. Look at the Format dropdown menu under the Output tab.
  5. Select a 20-bit option paired with your desired sample rate (e.g., 20-bit Integer at 48.0 kHz). If it doesn't work then lower to 16-bit.


It works on my LG monitor.

M2 studio, fighting this for a while, midi adj MIDI Audio configuration and change audio frequency format to whatever is not 48 kHz. Pick 44, 88 or 96. And it works(from Reddit), also turn monitor off and on works, I had tried a reinstall of 27 not fixed, await patch

I happened to have my sound set to internal speaker today when it stopped working again, the same as you describe, it hangs anything trying to play sound, including Youtube videos.


I fixed it again by opening the Audio MIDI Setup app and changing the setting on the affected monitor to a different setting.


Just for testing, I'm going to leave it on the setting that fixes the sound bug and leave it on that setting to see if it happens again in 3 days. Maybe it's the setting itself. I don't really care with a simple, loud sound feedback that I use the monitor sound for, I just need it to work because the internal speaker is impossible to hear in a non-silent room.


This also confirms that the bug is recurring about every 3 days and this fix is only a band-aid.


With all the people who buy LG monitors, it seems very strange that macOS 27 ever got out of beta testing with this bug. It almost makes me want to turn on beta updates, because it's obvious I'm already running beta software.

This happen same to me too after I upgrade OS. I use M1 Pro on Macbook Pro.


At first I thought networks issue due this happen even I use Youtube on Google Chrome. Changing Browser won't help at all.


Only solution for now is change sound output to use internal speaker, headphone or audio device from USB. For speaker via HDMI, now it's useless.

Had the same issue, Streaming don't play, locally stored QT videos don't play, switching to the Mac mini (M1) speakers worked for me, videos play.

However why this would happen at all is pretty bad, I just updated to 27.0.1, did not help.

I hope Apple can fix this soon, don't want to listen through the small tinny speaker.

  • I'm using a secondary display through the HDMI port


still no fix ? macOS 27.2 Golden Gate RC Release Notes

Display Settings

Known Issues

When an external display is connected, display settings might not be restored correctly, and the display arrangement might change. (188643179)

Wow, it took me a while thinking it was the streaming service, then I saw it happened with all services, and not on other devices. So a quick search took me here.


I have multiple computers that I connect to my monitor, so by using the monitor audio output to go to my speakers, allows which ever computer video input I have selected will get the audio as well.


This is a very silly bug and I hope it is fixed in the next update.


Update,

I reinstalled Goden Gate

  • did not change

My mac did a couple of "strange" reboots before I could log in

  • Still videos would not play

Several hours later I shut down my Mac mini, after I started it again, videos play and everything is as it was before.

I don't know what fixed it

Further to the os27 2 external monitors fault/problem

Sound alert stops working if you move from internal Mac speaker and will not work until restart the coloured spinning wheel appears when fault occurs 

I have the same issue on my 2024 M4 Mac Mini (32 GB RAM, 2 Tb SSD). I did a clean install of MacOS 27.0.1 without restoring, so there should be no conflicts with older software and startup items. I'm still having the same issue with video playback and Dock malfunctions. Internal or external speakers make on difference. This OS feels like an early beta release. Time to restore my 26.7.1 backup.

Same issue on my MacBook Pro. Specific to running HDMI out to a second external monitor. But that's how my home is set up, and it worked before OS 27; 27.0.1 did not fix it. We should not have to dig into workaround settings with a new OS release!

This worked for me. I had to leave it on 16 bit for my HDMI connection. I'll have to see if it continues to work over the next few days.

Same issue on my MacBook Pro. OS 27 broke it. 27.0.1 did not fix it.

Further to the os27, 2 external monitors fault/problem

Sound alert stops working if you move from internal Mac speaker and will not work until restart, the coloured spinning wheel appears when fault occurs 

Further to the os27 2 external monitors fault/problem, may or may not be related, when leave my m2 Mac Studio in standby the main monitor (usb 3 to Dp connection) occasionally turns backlight on and after a short time turns backlight off,the no signal standby light on monitor stays on the whole time, when monitor reset fault goes away for a while but returns, this is a new behaviour since os27 update

Same issue here: macOS 27.2, M1 Max, 2 LG 4k Monitors; audio will always freeze on Monitor A, on Monitor B, the audio would freeze after waking up. Changing Hz in MIDI settings does not work reliably.

Audio freeze occurs with and without my Thunderbolt dock, so it's not my dock, connecting 2 monitors directly to the Mac will also lead to audio freezing.

Hi WheelieNick,

That worked. Thank you :-)

I needed a restart as well but everything plays as before now. Hope they fix this soon, my built in speaker is a bit tinny.

Yes. I cannot believe this did not come up in beta testing. So either they cannot fix it or they wanted to get it out there and just let it through.

I have same system, but with the M2 and having the same issue. My audio is already going through the Mac mini speakers.

I didn't realise there was a 27.2 release my Mac Mini says I am up to date on 27.0.1. What happened to 27.1?

My audio is working now through display port so I'm leaving it be for a while.

27.0.1 is the current general release. 27.2 is the latest Public Beta release.

This fixed the issue! Thanks!

My bad, replaced DP lead with a new ‘faulty’ lead in early attempted to fix the fault and created my new standby backlight fault, old lead replaced all well. However original fault still not fixed 

still no fix ? macOS 27.3 Golden Gate RC Release Notes



Overview


Hi qkw24,

My setup, also 2 x LG monitors, is working reliably using display port connection. Not sure about the HDMI yet. It works but not sure if it is consistent.

My monitor A is connected via DP, monitor B is connected via USB-C, all via a Thunderbolt 3 dock, so looks like using DP does not help in my case.

macOS 27.2.1 Golden Gate may have fixed, or am I speaking too soon?

Reporting the same issues. M2 mac mini with HDMI audio out from my primary AOC U270B monitor. YouTube, music, Plex, anything that streams just stops working after my computer goes idle.