HMRC App no longer working after Golden Gate 27.0 upgrade

I have now contacted Apple who pointed out that on the HMRC it doesn’t list Golden Gate as a support operating system & they said to contact HMRC. I contacted HMRC and they confirmed this is the case & said they were working to get a fix but didn’t think it would be anytime soon. Their suggestion is to download the software to a different machine that doesn’t have Golden Gate & transfer the backup file there. Luckily I have a very helpful accountant who is going to help me out!

I had clicked the Backup button on the app home page last month and saved it with a name that I could locate in our August file. I emailed this to another family member. They opened it using their iCloud and saved the file to their computer. Then after installing the latest app on their computer, we pressed the Restore button on the app homepage and selected the said file. It looked hesitant to start with but then it did load and everything was there thankfully. We didn't need to add business name etc beforehand

They'll also need to update the app before MacOS28 as that no longer supports these intel apps. my USB startup disc of MacOS 26.6.2 is working, pain in the **** but hopefully they'll patch it soon

It's not just Golden Gate, I updated to 26.7 last night and RTI no longer works. Seems to be an issue with Django 4+ and not being able to search for local path. This is the message from the logs

DeprecationWarning: Translations in the project directory aren't supported anymore. Use the LOCALE_PATHS setting instead.

Hmm the moderator removed my link. That’s a bit odd. It’s a free tool. I’m not monetising it just making it available because the HMRC workaround is so terrible.

payrollrti on GitHub will get you to it if needed.

I'll copy the backup I have and restore, thanks. Unfortunately my old laptop is too old for the current RTI software so I'm going to create a 26.6.2 bootable drive, install RTI and the backup on there. Hopefully that works tonight until they release a fix. I see in their notes they have that they know Golden Gate isn't compatible and say it will be fixed but no date given

@ocean_cables the link is payrollrti.uk but you can also view the discussion at HMRC Basic Paye Tools not working on iMac… - Apple Community

Fortunately I had remembered to do a backup after last months wages (I haven't always) and another member of the family has a Microsoft laptop......so we did manage to set up the app on the other machine, transfer the backup to their iCloud and then open the file and restore the backup to that computer from the restore feature on the app homepage. We will ensure backups are done every month in future, I don't know what we would have done if we hadn't got the back up.

I decided that the HMRC workaround was a bit crap so I made it nicer.

This just does all the work around says behind a double click app so you don’t need to worry about consoles and port numbers.

I did move to parallels but this seemed like a better plan. Available for free to everyone.

***

[Edited by Moderator]

We have a desktop Mac and having the exact same problem

Same problem here.

OK I have another older Mac so I'll do the same and copy the backup over, mine backups on shutdown of the app so all good. Thanks

Just to be clear you copied the latest data backup directory from <username>/HMRC/payetools-rti/backups/ to the other computer and placed it under the same directory?

iain. Can you re-send to me please