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Find my telling me to sign in when I already am.

I am trying to use find my and it is telling me I need to sign in even though I am, and in settings the setting for find my under my account is greyed out, saying 'family information is unavailable' what do i do?


7 replies

I’d check Screen Time first. Apple says Screen Time restrictions can cause Apple Account settings to be grayed out. → If you can't sign out due to restrictions, or your Apple Account is greyed out in Settings – Apple Support


Go to Settings > Screen Time > Content & Privacy Restrictions, then scroll to Allow Changes To > Accounts and make sure it’s set to Allow.


If this iPhone is part of a Family Sharing group with parental controls, the family organizer may need to allow that change.


I wouldn’t sign out of your Apple Account yet. If Accounts is already set to Allow, let us know whether your name at the top of Settings is also grayed out.

Thanks, that helps. If you can open your Apple Account normally and it’s specifically Find My that’s grayed out, I don’t think the Screen Time “Accounts” setting is the likely cause.


I’d first restart the iPhone, then check whether Settings > [your name] > iCloud loads normally. Also try switching between Wi-Fi and cellular and check Apple’s System Status page, since “family information is unavailable” can point to the phone not loading part of your Apple Account/iCloud information correctly.


I wouldn’t sign out of your Apple Account just to test this. If Find My is still grayed out while the rest of your iCloud settings load normally, I’d contact Apple Support so they can check the account/device side without disturbing Find My or Activation Lock.

That’s useful to know. If iCloud and Find My are both grayed out, I’d check for a restriction rather than treating this as just a Find My problem.


First go to Settings > Screen Time > Content & Privacy Restrictions and check the Allow Changes to Settingssection. Make sure Accounts is set to Allow, and see if anything else there is set to Don’t Allow. Apple notes that Screen Time restrictions can gray out Apple Account settings:


If you can't sign out due to restrictions, or your Apple Account is greyed out in Settings – Apple Support (UK)


Also check Settings > General > VPN & Device Management. If there’s a work, school, or other management profile installed, it can restrict Find My and account settings. Don’t remove a managed profile unless you know it’s safe to do so.


If there’s no restriction or management profile and iCloud is still grayed out, I’d go to Apple Support rather than signing out of the Apple Account or resetting the phone.

Sorry, I should have specified

I can access my account settings but I can’t go into find my settings from my account

settings>[my name]

the find my under here is greyed out, and all it wants me to do is sign in, even though I already am.

Thank

icloud is greyed out as well, tried restarting and nothing changed, same for switching to cellular.

Ok, thank you for your time and effort.