User level: Level 1 (4 points)Hello my mom has tried to send me some money but for some reason it’s not sending but she said that they took the money out of her account. What could be the issue with that
Posted on Sep 15, 2026 4:21 PM
User level: Level 10 (105,996 points)Sep 15, 2026 4:32 PM in response to Mrmike80
What is the status of the transaction on your Mom's phone when she views it by tapping the Apple Cash card in the Wallet?
If it shows Pending, then it has not been accepted by you yet and you have 7 days to do that before the money will be returned to your Mom. Check the Messages from your Mom in the Messages app. If you don't have Apple Cash transactions set to Automatically receive them, you will have to receive it there. Also, you may be required to verify your identify before you can continue and use Apple Cash. Review these 2 Support Articles for information on both of those:
Also check your Apple Cash card in the Wallet app to see the list of transactions there.
User level: Level 7 (22,975 points)Sep 15, 2026 4:26 PM in response to Mrmike80
There are several things that might have gone wrong. Please check the details in the Apple Support link below.
If you can't send or receive money with Apple Cash - Apple Support
User level: Level 10 (105,996 points)Oct 18, 2026 9:35 AM in response to jayvynmoll
jayvynmoll wrote:
I did not receive $15 that was sent to me by my mom
Please read the information provided, then follow up with the recommendations and update with what steps you have taken and what you are seeing when taking those steps.
User level: Level 1 (8 points)Oct 18, 2026 9:27 AM in response to Mrmike80
I did not receive $15 that was sent to me by my mom
User level: Level 9 (64,078 points)Oct 18, 2026 9:35 AM in response to jayvynmoll
Just read the answers already posted in the thread you posted in.
Originally posted at discussions.apple.com/thread/256357656