APPLE TV 4K Continue Watching Does Not Work

All of the shows in my Continue Watching disappeared and now it's not updating at all. I have tried EVERY troubleshooting step including fully unplugging the device and cycling the modem many times. The user setting is correct and I have toggled it many times. I have removed the profile many times. I have never had another apple profile, just the one since I came over from a lifetime of Samsung where nothing like this has ever happened. At this point I am so frustrated that my old Fire and Roku devices are looking quite tempting. I've seen that MANY people regularly have this problem. WHY CAN'T THIS BE ADDRESSED??