Forgot Apple ID password, phone number unavailable

lishi32 · 2026-05-17T04:14:00+00:00

I forgot my Apple ID password and my number no have for this Apple account number

Level 3 (554 points)

May 18, 2026 6:17 AM in response to lishi32

It is very stressful to find yourself locked out of your Apple Account (Apple ID) when you no longer have access to the trusted phone number attached to it. However, you can still recover your account by using Apple's manual verification system.

Follow these steps in order to update your information and regain access:

Step 1: Try Using a Device That is Already Signed In

Before starting the long recovery process, check if you have any other Apple devices (an iPad, a Mac, or an old iPhone) that are still logged into your account.

On that device, go to Settings > [Your Name] > Sign-In & Security.
Tap Change Password.
If the device asks for your device passcode (the pin code you use to unlock that specific screen) instead of your Apple Account password, you can change your password right there instantly, bypassing the missing phone number completely.

Step 2: Start Account Recovery on the Web

If you don't have another signed-in device, you must use Apple's official Account Recovery portal to change your trusted phone number:

Open a web browser on any phone or computer and go to iforgot.apple.com.
Enter your Apple Account email address.
When prompted to confirm your trusted phone number, type in the old phone number you no longer have access to. (Apple requires this just to prove you know what the number was—you do not need to receive a code on it yet).
On the next screen, when the system attempts to send a code to that number, tap "Didn't get a verification code?" or "Can't use this number?".
Follow the onscreen prompts to state that you have no access to your devices or numbers, and opt into Account Recovery.
Enter a new, working phone number that you currently have access to. Apple will use this new number to contact you when your account is ready.

⚠️ What to Expect Next (The Security Delay)

Because you do not have your trusted phone number, Apple’s automated security system will place a temporary hold on your account to make sure a hacker isn't trying to steal it.

The Wait Time: Within 72 hours, check your email. Apple will send you a message telling you exactly how many days you need to wait (it can take anywhere from a few days to a few weeks). You can track your remaining time by visiting iforgot.apple.com.
Important Rule: Do not use the iPhone that is currently locked out or any other device linked to that account while you are waiting. If the system detects you attempting to log in or use iCloud services during the waiting period, it will assume you remembered your password and will automatically cancel your recovery request, forcing you to start all over.

Once the security countdown ends, Apple will send a text message or phone call to your new phone number with instructions on how to log back in and set a brand-new password.