How can I change my Apple Neo password without knowing the password I am replacing
Fleaone2000
User level: Level 1 (13 points)
User level: Level 1 (13 points)Forgot login password for Apple Neo
Posted on Apr 27, 2026 1:52 AM
11 replies
Smilin-Brian
User level: Level 10 (97,882 points)
User level: Level 10 (97,882 points)May 6, 2026 10:41 AM in response to Fleaone2000
If you have forgotten your Mac login password; after trying three attempts, you should find an option to reset your password with your Apple Account.
From there, you simply follow the prompts and your Mac should simply restart like normal.
NOTE: You may need to sign back into iCloud and other services after the successful login.
For a complete step-by-step guide, click here.
Need more help?
- United States: 1-800-APLCARE.
- Contact Support.
- Mac Support.
- Mac User Guide.
Good luck! 👋🏼😉
Smiliñ 😎 Brian
kaz-k
User level: Level 9 (53,902 points)
User level: Level 9 (53,902 points)Apr 27, 2026 4:43 AM in response to Fleaone2000
Hi,
Following methods could help your issue.
To reset a forgotten login password on a MacBook Neo, restart and hold the power button (or Touch ID) to access Recovery Mode/Startup Options. Use your Apple ID to reset the password, or select "Forgot password" at the login screen after three failed attempts. Alternatively, use Terminal.app in Recovery to type:
resetpassword.
Chattanoogan
User level: Level 8 (43,489 points)
User level: Level 8 (43,489 points)Nov 9, 2026 3:21 AM in response to liezl15
Re: “… What is recovery key …”
Without more context to your question, two “generalized” answers.
Apple Account Recovery Key:
28-digits long
Used by some users to recover access to their Apple Account if they’ve misplaced their normal credentials.
File Vault Recovery Key:
24-digits long
Used by some users to regain access to an encrypted Mac Hard Drive. Also used to restore Mac local user account access if local user password is misplaced.
saponaria
User level: Level 1 (8 points)
User level: Level 1 (8 points)May 9, 2026 12:50 PM in response to Fleaone2000
Forgot password for MacBook beo
Smilin-Brian
User level: Level 10 (97,882 points)
User level: Level 10 (97,882 points)May 9, 2026 6:06 PM in response to saponaria
saponaria wrote: Forgot password for MacBook Neo.
Then follow the instructions provided on this page.
Smiliñ 😎 Brian
JLL4
User level: Level 1 (12 points)
User level: Level 1 (12 points)Jun 26, 2026 4:28 PM in response to kaz-k
Everything it’s says to do I can’t do. There is no power button, no login screen no question mark, no reset or recovery options
Chattanoogan
User level: Level 8 (43,489 points)
User level: Level 8 (43,489 points)Jun 26, 2026 4:36 PM in response to JLL4
Re: “… There is no power button …”
Without one, the device isn’t going to have much utility.
jeffreythefrog
User level: Level 6 (16,597 points)
User level: Level 6 (16,597 points)Jun 26, 2026 4:37 PM in response to JLL4
JLL4 wrote:
There is no power button,
on the Neo, the power button is the "lock" key or the "Touch ID" button, depending on which configuration you bought.
1Prince1
User level: Level 1 (8 points)
User level: Level 1 (8 points)Sep 3, 2026 8:12 AM in response to Fleaone2000
Forgot password for new Apple Neo. Haven’t had a chance to really use it
Chattanoogan
User level: Level 8 (43,489 points)
User level: Level 8 (43,489 points)Sep 3, 2026 8:14 AM in response to 1Prince1
That’s unfortunate.
Follow the instructions provided earlier in this thread.
Best of luck. 👋
liezl15
User level: Level 1 (8 points)
User level: Level 1 (8 points)Nov 8, 2026 7:35 PM in response to Fleaone2000
What is recovery key
Originally posted at discussions.apple.com/thread/256288352