429 Too Many Requests

Hi Everyone, I manage Apple devices and have found a way around this that is very easy to follow along with. For this process ensure your Apple TV is hardlined into your network via ethernet cable rather than rely on wifi as part of the process involves wiping the device.

Traditionally, the steps to add a Apple TV 4k with ethernet involve booting the apple tv up and ensuring it is on the same network as your computer running apple configurator. You then go to Paired Devices in apple configurator and find the Apple TV listed. As we all know, as of tvOS 26.4 and even up to the latest release of 26.6 the AppleTV no longer shows up here.

FIX:

Go through the setupassistant of the Apple TV so you can get to the HomePage.

Update your AppleTV to tvOS 26.6

Next, navigate to Settings > Remotes and Devices > Remote App and Devices

This will now put the Apple TV into a state of looking for nearby devices.

On your Computer with Apple Configurator, launch the software and navigate to Paired Devices. You will now see your Apple TV listed. Select "Pair", enter the code, proceed with preparing.

You will likely get an error and it will tell you it has already been prepared and that you need to wipe the device. Wipe the device. When the wipe is complete and the AppleTV comes back online you will now notice it reappears in Apple Configurator simply as "Apple TV". Select Pair, enter your code, and then right click and prepare.

Congrats. Apple TV is now in ABM, pat yourself on the back.

hello!

I managed to connect the device this way: in Xcode, I went to Window > Devices and Simulators > Pair.

After that, I download more older version of Configurator v. 2.16 (8A14) and performed the pairing there.

This FIX worked for me, thank you!

FIX:

Go through the setupassistant of the Apple TV so you can get to the HomePage.

Update your AppleTV to tvOS 26.6

Next, navigate to Settings > Remotes and Devices > Remote App and Devices

This will now put the Apple TV into a state of looking for nearby devices.

Before my Apple TV was not showing up in Pair Devices. Now I can skip that part and use the Fix above.

I am having this same issue. Trying to supervise an Apple TV 4K GEN3 but cannot pair the device via Apple Configurator 2 after it is erased and on the first page of the setup assistant. After the device through setup I have to remove the ethernet cable for the device to be discoverable in Configurator. Re-inserting the cable makes the device disappear in "Paired Devices" It is discoverable over ethernet with Xcode, but pairing it there has not helped.

To provide an update: it worked with tvOS 26.6 and 27.0, but tvOS 27.2 is broken once more. Hopefully, a tvOS 27.3 beta with a fix is released soon; otherwise, we will have to shelve several Apple TV units indefinitely. These units were previously on the faulty tvOS 26.4 and are now on the broken tvOS 27.2.

"Broken" in this case means you cannot pair a factory-reset Apple TV with Apple Configurator.

I received an update from Apple Support today. They have said this issue will be resolved in the 26.6 update.

This is exactly what I am experiencing. I had a support call with Apple this morning and they collected logs and are sending it up to the engineers. Hopefully by the end of this week they will have an answer.

I work with Apple TV and supervision is essential for me. My automated tests don’t work after the update to tvOS 26.4 because I can’t pair Apple Configurator with the Apple TV via network; it doesn’t show up in “linked devices.” I hope the fix is released soon.

vasco240 wrote:

I created a new issue specifically for tvOS 27.2, hopefully Apple will see it and actually fix the underlying issue: https://discussions.apple.com/thread/256391381

No, Apple will not respond to that post. This is a user-to-user forum Contact Apple directly: https://support.apple.com/contact

Or post feedback here: https://www.apple.com/feedback/

AppleTV with apple configurator has been an ongoing issue for our company for about three months and even getting the old apple tv replace (Gen 3). Finally, was able to have engineering review the log and after two days of reviewing they come back with the same instructions that basic level support gave me. I have tried everything possible and at this point it seems apple does not even understand what is wrong with apple config and appletvs. If anyone has a fix, please feel free to share but, it seems even with the help of engineering, there is no fix.

I am not using Xcode for pairing. I am following this guide from Apple Support

Prepare Apple TV in Apple Configurator for Mac - Apple Support

Seems like this is this going on, I can't pair via XCode and/or Paired Devices. Anyone have any tips or tricks not sure if Apple cares about this process.

After an update, you may need to pair the Mac and Apple TV box again.

Note that pairing of the Mac is not needed, unless you want/​need the developer options. E.g. Home Sharing and AirPlay are available without this type of pairing.

Pair your iOS device or Mac with your Apple TV - Apple Support

I have updated my Apple TV to tvOS 26.5, and this still did not resolve my issue. Apple support still does not have any update regarding this yet. It has been well over a month since I contacted them about it.

I am having this same problem on TvOS 27.2. It will appear when it is set up and I have connected it in the settings app, but once I ask configurator to prepare it, it disappears and does not come back after reboot. There is no option to connect it then.

I am still waiting for a response from Apple Support regarding this issue.

Also experiencing the same issue. Any resolve on your end? I'm on 26.5 tvOS No luck.

[Edited by Moderator]

We haven't tried since the latest update because we were able to use Intune and Apple Business manager to manage these devices now.

How to get in touch with Apple support on this same issue?

Did you ever find a solution to this? We have the same issue and now can't enroll any of our Apple TVs

I created a new issue specifically for tvOS 27.2, hopefully Apple will see it and actually fix the underlying issue: https://discussions.apple.com/thread/256391381