User level: Level 1 (8 points)The audio on my device is not working correctly. The audio is working correctly between the menu screen and when you select the video or app, it fails to output the audio from Netflix or Apple TV etc? Any help???
Posted on Jan 2, 2020 12:38 PM
User level: Level 10 (103,789 points)Jan 2, 2020 12:43 PM in response to Freel416
Hello,
Apple TV's copyright protection system could be activating. Try unplugging the HDMI lead from the back of the Apple TV and from the back for your TV then plug it back in to see if it resolves your problem.
How exactly is your Apple TV set up?
Example:
Apple TV <-> HDMI <-> TV <-> Optical Audio <-> Sound Receiver
User level: Level 1 (8 points)Jan 2, 2020 1:02 PM in response to QuickPost
Apple TV<> HDMI<>splitter<>HDMI<>Phillips hue<>HDMI<>TV<>optical Audio<>Sonos soundbar.
this is replicated for another system and it works fine, no idea why the menu screen allows the clicks etc through but the audio on Apps etc does not come through.
Originally posted at discussions.apple.com/thread/251002794