User level: Level 1 (8 points)my mum bought a second hand iphone 6 but unfortunately lost a reciept of purchase that had the sellers contact details too. so there isnt any way she can contact the seller and ask him remove the activation lock. kindly help me by removing it from the phone.
Posted on Jan 2, 2020 10:09 AM
User level: Level 10 (132,292 points)Jan 3, 2020 8:32 AM in response to Peterio
Factory reset won't remove the lock, which is an anti-theft device (if it did, the lock would be worthless).
There are only two ways of unlocking the phone, both requiring the co-operation of the previous owner:
He should remove the phone from his list of devices: please see Turn off Activation Lock - Apple Support
Or he can give you his ID and password and you can enter those to unlock the phone: he would then advisably change his password.
There is absolutely no other way of solving this.
User level: Level 10 (687,885 points)Jan 2, 2020 10:13 AM in response to Peterio
you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.
User level: Level 10 (687,885 points)Jan 3, 2020 8:23 AM in response to Peterio
We are users like you and can't get in touch with the previous owner. If you can't contact the previous owner, the device is worthless.
User level: Level 1 (8 points)Jan 3, 2020 8:25 AM in response to Eric Root
Managed getting in touch with the seller, told him on what to do. he later replied that i should be able to go to the settings and do a factory reset on the device. the phone still brings an activation lock. please try getting in touch with him to confirm about the purchase so that you remove the phone from his account & i set it up with my details.
[Personal Information Edited by Moderator]
User level: Level 1 (8 points)Jan 3, 2020 1:02 PM in response to Eric Root
alright & thanks
User level: Level 1 (8 points)Jan 3, 2020 1:15 PM in response to Roger Wilmut1
yes i understand but i just dont know why its really a problem for him to either give me the details i do it by myself or him doing it online when it was his phone.
User level: Level 10 (687,885 points)Jan 3, 2020 1:32 PM in response to Peterio
You are welcome.
Originally posted at discussions.apple.com/thread/251002298