Can't add Capital One Card to Apple Pay

I set up Apple Pay on my new phone 11, and was able to successfully add all cards except for Capital One. When I try to add that card, I get an error message " Card Not Added - Contact your card issuer for more information". I contacted Capital One and was told that there is nothing they can do on their end, and that this issue is a known issue with ApplePay.

Please help.

Posted on Jan 2, 2020 9:23 AM

1 reply

askbarnabas

Level 10 (104,778 points)

Jan 2, 2020 1:26 PM in response to vgonzo99

Check your Apple ID region to make sure it is correct (https://appleid.apple.com/)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
Sometimes if you sign out of your Apple ID and back in it resolves the problem.
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support