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duatiga23
User level: Level 1 (8 points)

Problems syncing my PC and Iphone music libraries - now that I have signed up to Apple Music

Has anyone had trouble syncing their music libraries once they have signed up to Apple Music? For years I have kept my large, old, venerable iTunes library (with both downloaded and uploaded music) on my PC (with Windows 10) successfully synced with my Iphone. Since I signed up for Apple Music (on a free 6 month trial) a couple of days ago uploads - from CDs - have stopped syncing across to my phone. Downloaded tracks from the iTunes store are synced across but not the uploaded stuff. Apple support took me through a lot of moves - including signing up to iTunes Match - but they all seem to hinge around clicking on 'Sync library' from the Edit>preferences>General path in iTunes on my PC. But I don't see a 'sync library' option when I follow that path. Anybody recognise this problem? Anybody solved it? I am a bit obsessive about keeping the same music across both devices!

Posted on Jan 2, 2020 10:06 AM

2 replies

duatiga23 Author
User level: Level 1 (8 points)

Jan 2, 2020 2:10 PM in response to turingtest2

Many thanks. The iTunes Matching seems to have helped but I do understand that I shouldn’t need it if I have Apple Music. Songs that showed up as ineligible I have been working through deleting from the library and then reloading the file which also seems to be helping. Thanks again.

turingtest2
User level: Level 10 (280,629 points)

Jan 2, 2020 11:18 AM in response to duatiga23

On older versions of iTunes Sync Library reads (more sensibly IMO) as iCloud Music Library. When the feature is enabled on an iOS device you no longer sync music with the library directly, but instead enable the option in both iTunes and your device so that changes to one are mirrored in the other. For this to work properly all of the media in your library needs to have been matched or uploaded. See Identify cloud status icons in your music library on your Mac or PC - Apple Support for background. Resolve issues with content that is marked as waiting or error. You don't need a subscription to iTunes Match in addition to Apple Music. * Contact Apple Support again and ask them to cancel that purchase and issue a refund, it should not have been recommended to you.


* From Subscribe to iTunes Match - Apple Support:


If you have an Apple Music membership, you get all of the benefits of iTunes Match, plus access to the entire Apple Music catalog. You can also get a Family Membership to share the catalog with your family members. Learn more about joining Apple Music.


tt2


Originally posted at discussions.apple.com/thread/251002155