User level: Level 1 (4 points)good morning everyone, I wanted to ask about updates, my iphone is unable to check the availability of the software update and continues to load. I don't have a PC and in the device space I can't find the update to be able to delete and reinstall it. What can I do?
Posted on Jan 2, 2020 9:11 AM
User level: Level 10 (212,396 points)Jan 2, 2020 9:20 AM in response to Mmatteoo
On what iPhone model? What iOS version is it currently running?
To delete an already downloaded update, see this support guide:--> Get help with over-the-air iOS updates – Apple Support
at section: "Remove and download the update again".
If the issue still persists, you should really try to update it via iTunes on a computer. If you don't have a computer, borrow one from your friends, or ask for help at an Apple Store or Authorized Service Provider.
Regards
Giulio
User level: Level 10 (239,207 points)Jan 2, 2020 9:21 AM in response to Mmatteoo
What version of iPhone do you have? What is the current version of iOS that you are using? If the iOS update did not download, then you will not be able to delete it. If you go to Settings>General>Software Update, what do you see? If is still trying to download, then you need to make sure you are connected to a stable wi-fi network and you can find troubleshooting steps here for over the air updates. Get help with over-the-air iOS updates - Apple Support
Originally posted at discussions.apple.com/thread/251002000